Nigerian Electricity Regulatory Commission Analyst - Customer Complaints Jobs

Nigerian Electricity Regulatory Commission Analyst - Customer Complaints Jobs


Minimum Qualifications/Skills:

  • First Degree in Economics, Statistics, Business Administration, Social Sciences and Humanities.
  • Post graduate degree will be an added advantage.
  • Team player work well under pressure, Self-Starter, Strong Effective verbal, good listening, and communication skills.
  • Minimum years of experience: 4 years

    Job Description:
  • Collation and evaluation of complaint appeals from Forum Offices.
  • Analysing Forum office decisions.
  • Interface with concerned parties (Complainants and Disco liason officers).
  • Assist in investigating, follow-up and resolution of complaints in accordance with complaints handling timeline.
  • Record outcomes and disseminate to concerned parties.
  • Maintain constant contact and follow up with appellants and Discos to ensure effective case resolutions.
  • Assist in documenting monthly interdivisional Committee on complaints resolution meetings and strategies for resolving complaint issues.
  • Assist in preparing KPI reports on the performance of Discos in complaints handling.
  • Any other assigned duties.

    For more information and application details see;Nigerian Electricity Regulatory Commission Analyst - Customer Complaints Jobs

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