Nicole Sinclair Operation Manager (Resorts, Expatriate Role) Jobs in Nigeria

Nicole Sinclair Operation Manager (Resorts, Expatriate Role) Jobs in Nigeria


  • Our client is a nonresidential recreational resort based in Lagos, looking to hire an operational/renevue driver who will be in charge of driving the numbes for the organization. the individual should be able to manage the restaurants and leisure sides of the business while maximizing profit for the business.

    Responsibilities

    • Oversee the operations functions of the Resort and lounge, as per the Organizational chart.

    • Hold regular briefings and meetings with all head of departments.

    • Ensure full compliance to Resort and Lounge operating controls, SOP’s, policies, procedures and service standards.

    • Lead all key property issues including capital projects, customer service and refurbishment.

    • Handling complaints, and oversee the service recovery procedures.

    • Responsible for the preparation, presentation and subsequent achievement of the Resort and Lounge annual Operating Budget, Marketing& Sales Plan and Capital Budget.

    • Manage on-going profitability of the Resort and Lounge, ensuring revenue and guest satisfaction targets are met and exceeded.

    • Ensure all decisions are made in the best interest of the Resort and Lounge and management.

    • Deliver Resort and Lounge budget goals and set other short and long term strategic goals for the property.

    • Developing improvement actions carry out costs savings.

    • A strong understanding of P&L statements and the ability to react with impactful strategies

    • Closely monitor the Resort and Lounge business report on a daily basis and take decisions accordingly.

    • Ensure that monthly financial outlooks for the Resort and Lounge, Food& Beverage, Admin & General, on target and accurate.

    • Maximizing the resort/Lounge revenue through innovative sales practices and yield management programs.

    • Prepare a monthly financial reporting for the owners and stake holders.

    • Draw up plans and budget (revenues, costs, etc.) for the owners.

    • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

    • Act as a final decision maker in hiring a key staffs.

    • Coordination with HOD's for the execution of all activities and functions.

    • Overseeing and managing all departments and working closely with department heads on a daily basis.

    • Manage and develop the Resort/Lounge Executive team to ensure career progression and development.

    • Be accountable for responsibilities of department heads and take
    ownership of all guest complaints.

    • Provide effective leadership to Resort/Lounge team members.

    • Lead in all aspects of business planning.

    • Respond to audits to ensure continual improvement is achieved.

    • Corporate client handling and take part in new client acquisition along with the sales team whenever required.

    • Assisting in residential sales as and when required and development with strong sales prospects.

    • Responsible for safeguarding the quality of operations both (internal & external audits).

    • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirement

    Competency/Skill/Requirements

    • A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
    Excellent computer system skills.

    Experience

    • At least 15 to 20 years’ experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.

  • Posible local hire should the peson posses the pedigree to handle the role.

  • Expatriate must be residing in Nigeria Currently and have at least 3-5 years Nigerian work expereince.

  • A self starter with good networking ability and the confidence to take the business to another level.

  • Good people mangemnet skills is a must.

    How to Apply

  • For more information and job application details, see; Nicole Sinclair Operation Manager (Resorts, Expatriate Role) Jobs in Nigeria ​


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