Nicole Sinclair Consulting Technical Customer Service Team Lead Jobs in Nigeria
Nicole Sinclair Consulting Technical Customer Service Team Lead Jobs in NigeriaTechnical Customer service Team LeadOur client is a solar energy company that provides solar solutions to their client needs.
This role is to primarily responsible for monitoring and maintaining the organisation's installed equipments with customers while providing after sales support via phone or in person .
This individual would be responsible for diagnosing any hardware faults with these systems ensure resolution within stipulated company standard time.
Customer Service Management
Ability to engage in the day-to-day activities in relating to customer complaints
Provide accurate information on how to get the best out of their equipment while providng needed training on proper use.
Provide effective customer service to both current and potential customers by following established processes.
Ability to handle multiple tasks like customer complaints while documenting any issues raised by customers.
Acts as a source of information to customers by answering questions, escalating issues, follow-ups and provide instructions to customers as needed.
Identify and escalate priority issues, complete call logs, maintain and update customer data in CRM.
Apply all necessary knowledge and skills on the job regarding phone interactions with our customers and internal partners.
Attends company training and contribute to the overall company growth and company initiatives.
Ability to maintain a high-level customer service culture reinforced by effective customer interaction and follow-ups.
Effectively executing customer follow-up to encourage adherence to payment plans.
Exceptional knowledge of and adherence to all company policies and procedures.
Provide adequate customer education during each interaction with clients on products based on clients’ needs.
Demonstrate strong understanding of company products and services, guidelines, usage, and product performance.
Provide technical support to customers by tracking and following up on new installations as well as follow up calls.
Responsible for updating and tracking customer payment in the system.
Coordinate with Technicians and managers to compile and update installation information in the database.
Eng, engineering background would be most necessary for the Role.
Minimum of 3 years working experience as a customer service team lead in a Solar company or Equipment sales or Leasing company
Working knowledge of computer systems (MS Office, and Excel
Experience with a prior CRM function an added advantage
Excellent verbal communication, listening and phone skills.
Good motivational skills and enthusiasm.
Strong problem solver and able to understand and adapt to customers’ needs.
Strong communicator with great customer service orientation.
Excellence data entry skills and attention to details.
Strong persuasive and resilience skills (ability to work well under pressure and high stress.
Strong positive attitude.
Strong organization and time management skills.
How to Apply
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