Netcom Africa Limited Account Manager Jobs in Nigeria

Netcom Africa Limited Account Manager Jobs in Nigeria


Objective & Summary

  • Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.

    Key Duties & Responsibilities

    Account Management:

  • Ensure quarterly sales target are met
    Upsell new solutions to existing clients

  • Account Management to ensure client satisfaction on network

  • Ensure zero churn of client

  • Build personal relationship with client’s management/I.T contact

  • Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction

  • Establish and maintain relationship with engineering, procurement, finance and legal team on a day to day basis to ensure best/undelayed service to our clients

  • Assist billing team to resolve payment delays from clients

  • Ensure timelines are followed and communicated to clients.

  • Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.

  • Regularly provide feedback/updates from client.

  • Provide support to best manage outages or maintenance activities

  • Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.

  • Proficient in work flow of SAR – new deals, upgrades, demo upgrades(to test), downgrades, modifications, change management forms, etc.

  • Ensure SLA are all updated and shared to client

  • Manage and prioritise all tasks appropriately on a daily basis to ensure no delays

  • Communicate/escalate issues to engineering or management to improve Netcom services.

    Research and Reports:

  • Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.

  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

  • Recommend changes in products, service, and policy by evaluating results and competitive developments.

    Internal Relationship Management – liaise & collaborate with:

  • Finance - on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.

  • Billing -to negotiate pricing within approved margin

  • Day to day operational business solutions interface between departments

  • Legal - to ensure the aspects of contract, signing, service contracts, revisions are done.

  • Ensure SLA’s are all adhered to and all documentations are up to date.

    Education and / or Professional
    Qualifications


  • Graduate Degree qualification essential.

  • Affiliation to professional bodies.

    Experience:

  • The ideal candidate should have not less than 5 years’ experience preferably selling technology solutions.

    Essential Skills / Knowledge:

  • Experience with both Microsoft operating system and Apple operating system

  • Strong verbal and written communication.

  • Good presentation skills for business reports

  • Ability to organize and conduct purposeful Departmental/ Unit meetings

  • Ability to develop and maintain business relationships with internal and external stakeholders.

    Desirable Skills / Knowledge:

  • A polite, friendly and diplomatic Behaviour
    Outgoing and reliable personality

  • Speak Confidently and firmly

  • A passion for selling

  • Opportunistic in approach

  • Ability to communicate with people at all levels

  • Ability to organize and conduct purposeful meetings

  • Establish and build a strong relationship with management of Netcom clients

  • Strong prospecting and negotiation skills

  • A high degree of self-motivation

  • Resilience and persistence

  • Persuasiveness

  • Quick thinker

  • Problem solver

  • See it, own it attitude

  • Time management skills

  • Ability to do multiple tasks at once

  • Self initiative, but also able to work as part of a team

  • Ability to generate ideas

  • Strong administrative skills

  • Good understanding of Microsoft operating systems.

  • Able to use properly MS Word, Excel and Power-point.

    How to apply

  • For more information and job application details, see; Netcom Africa Limited Account Manager Jobs in Nigeria




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