Nedbank Team Manager - Central Support Services Jobs in South Africa

Nedbank Team Manager - Central Support Services Jobs in South Africa


Job Purpose

  • To manage a team and mitigate risk by managing the Central Support Services (CSS) function that includes:

  • Data standards and policies regarding data on SAP, effective management of collateral and loan documentation and effective management of the QA function

  • Identifying potential problem areas and, where necessary, assist in redefining business processes while continuously seeking to enhance business efficiency

  • Managing opportunities for system optimization of processing within SAP

    Job Responsibilities

  • Build trusting relationships with stakeholders through consistent and timeous communication and adherence to their requirements (systems and procedures) and evidencing an understanding thereof.

  • Respond to queries from stakeholders by understanding their requirements and providing information timeously.

  • Provide quality service delivery by understanding and being proactive and evidencing a good understanding of the business units serviced.

  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys, etc).

  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

  • Providing support to various middle office teams with regards to collateral, QA and data management.

    Essential Qualifications

  • NQF Level.

  • Matric / Grade 12 / National Senior Certificate.

  • Advanced Diplomas/National 1st Degrees.

    Preferred Qualification

  • BCom or equivalent degree.

    Type of Exposure

  • Coaching and mentoring others.

  • Networking and building internal and external relationships.

  • Making financial decisions.

  • Managing a team of managers.

  • Managing business risks.

  • Conducting benchmarking exercise to investigate improvement opportunities.

  • Minimum Experience Level.

  • 5 - 8 years in operational process environment, 3 of which must be in managing a team.

    Technical / Professional Knowledge

  • Business administration and management.

  • Change management.

  • Client service management.

  • Communication Strategies.

  • Diversity management.

  • Governance, Risk and Controls.

  • Principles of project management.

  • Relevant regulatory knowledge.

  • Strategic planning.

    Behavioural Competencies

  • Aligning Performance for Success.

  • Decision Making.

  • Business Acumen.

  • Guiding Team Success.

  • Continuous Improvement.

  • Driving for Results.

    How to Apply

  • For more information and job application details, see; Nedbank Team Manager - Central Support Services Jobs in South Africa


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