Nedbank Ltd Vendor Manager IT Analysis & Projects Jobs in South Africa

Nedbank Ltd Vendor Manager IT Analysis & Projects Jobs in South Africa

Job Purpose

  • To manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through enabling others.

    Job Responsibilities

  • Achieve client satisfaction objectives in support of strengthened business IT collaboration.

  • Manage SLAs with internal and external vendors – incidents, changes, releases, projects

  • Ensure all mandatory contracts are in placed renewed accordingly. Work with Group procurement and Legal to manage contractual arrangements.

  • Manage vendors to provide the mandatory security related information to maintain the relationship with Nedbank in line with Group Security standards

  • Role is accountable for Vendor Management across the WM division i.e. all BUs.

  • Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.

  • Build sounds relationships with team, manager, peers.

  • Deliver results in support of increased delivery capacity. Support increased delivery capacity.

  • Ensure proper financing of the function.

  • Manage and control budget for cost centre.

  • Provide a flexible, low cost IT operating platform.

  • Circumvent penalties imposed by third party agencies.

  • Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.

  • Ensure transformational targets are met.

  • Contribute to team effectiveness by participating in the recruitment and selection of senior staff.

  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

  • Stay abreast of developments in field of expertise, ensuring personal and professional growth.

  • Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved.

  • Deliver a world class service by ensuring a client centric culture.

  • Achieve operational excellence and support the implementation of business optimisation improvement.

  • Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.

  • Achieve business performance targets within required risk and compliance parameters.

  • Support improved delivery capacity and capabilities.

  • Ensure the effective and efficient implementation and operation of area in
    support of standardised delivery processes. Improve service delivery in support of strengthened business IT collaboration.

  • Meet all agreed risk and compliance targets. Manage performance of staff by implementing performance agreements and ensuring a clear vision.

  • Mentor and coach staff on identified performance gaps.

  • Create environment of teamwork, keeping staff informed and encouraging participation in decision making processes and by motivating staff to perform and contribute to the success of the business.

  • Identify talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.

  • Manage the onboarding process of new employees.

    People Specification

    Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate.

    Preferred Qualification

  • Role Relevant Tertiary Qualification.

  • Degree in Information Technology.

    Type of Exposure

  • Client and Relationship Results.

  • Developed and Implemented Communications Strategy.

  • Improved Human Resources Business Processes.

  • Improved processes and culture.

  • Managed Transformation & Innovation.

  • Managed Management and Process Results.

  • Managed Relationships.

  • Managed Self and Team.

  • Managed budget.

  • Managed stakeholder relationships.

    Minimum Experience Level

  • More than 7 years IT or business Operations experience.

  • Vendor management essential.

    Technical / Professional Knowledge

  • Organisational systems.

  • Principles of project management.

  • Relevant regulatory knowledge.

  • Service level agreements.

  • Staff resource planning.

  • Business writing skills.

  • Management information and reporting principles, tools and mechanisms.

  • Relevant system knowledge.

  • Client Service Management.

  • Daily Operations task planning.

    Behavioural Competencies

  • Aligning Performance for Success.

  • Earning Trust.

  • Customer Focus.

  • Building talent.

  • Facilitating Change.

  • Influencing.

  • Driving for Results.

  • Planning and Organizing.

    How to Apply

  • For more information and job application details, see; Nedbank Ltd Vendor Manager IT Analysis & Projects Jobs in South Africa

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