Nedbank Ltd CX Researcher Jobs in South Africa

Nedbank Ltd CX Researcher Jobs in South Africa


Job Purpose

  • Contribute to Nedbank's solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. Ensure that research is grounded in a deep and contextual understanding of what matters to the people we're designing for. Tap into a broad understanding of various research methods and approaches and execute the correct research methodology/approach to bridge the gap between where our customers are, and where they want to be.

    Job Responsibilities

  • Conduct both primary and secondary design research

  • Determine appropriate research methods /approach based on the underlying design challenge

  • Prepare research data and synthesise the data, in collaboration with CX colleagues and others, to surface observations, themes and insights.

  • Create Personas and inform Customer Journeys, Scenarios, and Red Routes.

  • Conduct empathetic studies to better understand behaviour.

  • Conduct environmental analyses to get a 360° degree view of clients.

  • Help the business understand the relevant social, cultural, political and economic factors that determine the relevant products and experiences that will land the best.

  • Understand customers on an individual basis, but also understand customers on a macro level within their environments.

  • Simplify the complexities of South African societies to help business
    create appropriate and helpful experiences.

  • Detail the relevant Macro and Micro life moments to find opportunities to best service customers.

    Essential Qualification

  • Matric / Grade 12 / National Senior Certificate.

  • Undergraduate degree in Clinical Psychology, Anthropology or Sociology.

    Preferred Qualification

  • Post-graduate qualification (advantageous but not required).

    Minimum Experience Level

  • 4-6 years research experience (integrating various methods to form a coherent view of overall research efforts).

    Type of Exposure

  • In-depth understanding of human behaviour
    Ethnography.

  • Human Computer Interactions.

    Behavioural studies

  • Translating behaviour to create predictive models.

  • Communicating Research results to stakeholders.

  • Analysing and interpreting quantitative and qualitative data.

    How to Apply

  • For more information and job application details, see; Nedbank Ltd CX Researcher Jobs in South Africa


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