National Medical Stores IT Support Officer Uganda

National Medical Stores IT Support Officer Uganda


Job purpose

  • Provides first level support for NMS IT operations through direct and indirect contact with the NMS internal users, within the defined IT Policies and Procedures and agreed Service Level Agreements.

    Key Result Areas/accountabilities

    Incident Management

  • All incidents and requests accurately registered within the designated tools at the
    time of occurrence.

  • Maintain first call resolution at a level agreed with the immediate supervisor.

  • Ensure that there are no actionable incidents or requests that remain unresolved
    more than the agreed number of days after registration.

  • Prepare an accurate and complete Shift Report at the end of shift.

    Configuration Management

  • Ensure that configuration management records and documentation updated at the
    time that an Incident or request is resolved.

    Workflow Management

  • Ensure that accurate and complete checklist(s) of assigned critical systems is in
    place.

  • Ensure that the checklist(s) above are executed as agreed with the immediate supervisor.

    Service Level Management

  • Answer/respond to the helpdesk in a timely manner, with standard script as agreed
    with the immediate supervisor.

  • Respond to support requests through the official channels within the existing
    helpdesk policy.

  • Ensure that
    all problems and outages are appropriately communicated according to
    the existing helpdesk policy.

  • To be on time for rostered shift changes.

    Compliance Management

  • Comply with all regulatory requirements.

  • Adhere to all the corporation’s policies and procedures.

  • Acts in an ethical way when dealing with corporation’s assets and other people.

    Qualifications and Experience

  • An Honour’s Bachelors of IT degree, BSC in IT, BSC in Computer Science, BSC in
    Information Systems, Bachelor of Business Computing

  • Certification like CISCO, Micro soft Certified Engineer, Oracle Certification, Linux
    training

  • At least 1 year working experience in a commercially oriented organization

    How to Apply

    For more information and job application details, see; National Medical Stores IT Support Officer Uganda

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