National Medical Stores IT Support Officer Uganda
National Medical Stores IT Support Officer UgandaJob purposeProvides first level support for NMS IT operations through direct and indirect contact with the NMS internal users, within the defined IT Policies and Procedures and agreed Service Level Agreements.
Key Result Areas/accountabilities
All incidents and requests accurately registered within the designated tools at the
time of occurrence.
Maintain first call resolution at a level agreed with the immediate supervisor.
Ensure that there are no actionable incidents or requests that remain unresolved
more than the agreed number of days after registration.
Prepare an accurate and complete Shift Report at the end of shift.
Ensure that configuration management records and documentation updated at the
time that an Incident or request is resolved.
Ensure that accurate and complete checklist(s) of assigned critical systems is in
Ensure that the checklist(s) above are executed as agreed with the immediate supervisor.
Service Level Management
Answer/respond to the helpdesk in a timely manner, with standard script as agreed
with the immediate supervisor.
Respond to support requests through the official channels within the existing
Ensure that all problems and outages are appropriately communicated according to
the existing helpdesk policy.
To be on time for rostered shift changes.
Comply with all regulatory requirements.
Adhere to all the corporation’s policies and procedures.
Acts in an ethical way when dealing with corporation’s assets and other people.
Qualifications and Experience
An Honour’s Bachelors of IT degree, BSC in IT, BSC in Computer Science, BSC in
Information Systems, Bachelor of Business Computing
Certification like CISCO, Micro soft Certified Engineer, Oracle Certification, Linux
At least 1 year working experience in a commercially oriented organization
How to Apply
For more information and job application details, see; National Medical Stores IT Support Officer Uganda
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