National Bank Senior ICT Change Manager Jobs in Kenya

National Bank Senior ICT Change Manager Jobs in Kenya


Position Scope:

  • The overall responsibility of the role holder will be to provide direction and ensure that standardised methodologies and procedures are used for efficient management of change.

  • He /She will in addition develop and adopt best practice change management frameworks and guidelines for the unit.

    Key Responsibilities:

  • To be responsible for best practise in change management and ensuring that appropriate governance and controls are in place by managing and periodically reviewing change management policies and providing guidance

  • Responsible for coordinating and conducting the Change advisory board (CAB) engagement sessions to deliberate on changes in progress

  • To provide guidance, facilitate approval or rejection of changes in the ICT environment

  • Responsible for preparation of forecasts and evaluation of the actual impact of changes

  • Act as the ICT liaison for respective project teams and functional managers involved in various ICT related projects and changes

  • To ensure evaluate and ensure readiness for change and be responsible for implementing or rejecting a change assignments

  • Provide support and management of necessary communication activities related to the changes within department and stakeholders

  • Develop, set and enforce quality assurance standards in all system change development initiatives.

  • Research on latest technologies and best practice to support continuous improvements in systems’ and applications’ quality and efficiency

  • Assessment of risks within the areas of responsibility and ensure that risks are mitigated and that changes deployed are in line with risk management policies of the bank;

  • Responsible for constructing and issuing weekly and monthly change management Key Performance Indicators (KPI) reports.

  • To support in developing, review and maintaining of ICT quality management policies and processes that drive improvements in performance and customer satisfaction;

  • To provide support and maintain quality assurance activities that align to intangible benefits for purposes of effective change management within ICT Division.

  • To deliver effective testing outcomes against the pressures of time, cost and quality

  • To manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices.

  • To manage the testing, identification and diagnosis of functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification

  • Provide team leadership and capacity building of the team assigned within Change Management.

  • To determine and
    maintain standard operational procedures for the change management unit.

  • To ensure to carry out risk assessments for the unit and provide support for audit and risk assurance activities

  • To keep up with new technologies and proactively drive innovation with new ideas available.

  • To ensure adhere to change management policy and ensure that it is strictly adhered to within the unit.

  • Ensure adherence of the Bank policies, procedures, guidelines and regulations.

    Skills & Experience:

  • Bachelor’s degree in Information Technology or related field from an accredited university.

  • ITIL Certification

  • Professional Banking qualifications

  • Five (5) years’ progressive experience in IT field within the financial Sector with three (3) years in a change environment at a management level

  • Advanced level of knowledge and experience in change management;

  • Excellent leadership & team management skills

  • Ability to meet tight deadlines and remain calm under pressure;

  • Excellent analytical & problem solving skills

  • Good communication (oral, written and presentation) & interpersonal skills

  • Sound knowledge of Bank operations, policies & procedures

  • Knowledge on trends in the banking and IT Industry

  • Customer focused and ability to relate to business objectives

  • Appreciation of Information Security standards and practice

    Behavioural Attitudes

  • Ability to work with minimal supervision

  • Honesty, Courage and Integrity skills

  • Proven research ability

  • Excellent verbal and written communication skills

  • Motivated and results oriented

  • Sound Decision Making skills

    Technical Knowledge

  • Experience of working with MO365, SQL,windows 10

  • Experience and exposure on Database queries

  • Experience and exposure of File formats

  • Experience of Interfaces and file management

  • Experience and demonstrated knowledge of DR and BCP Planning

  • Understanding of logging techniques

  • Understanding of Core Banking system administration

    How to Apply:

  • Send your CV and application letter showing how you meet the role requirement stated above to:

  • Recruitment@nationalbank.co.ke by Friday, 10th September 2021.

  • Please note that applications received after the deadline will not be considered.

  • Only shortlisted candidates will be contacted for the next stage/s of the process.


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