National Bank of Kenya Mortgage DSR Jobs

National Bank of Kenya Mortgage DSR Jobs


Position Scope

  • Reporting to the Business Development Manager - Mortgage, the Mortgage Direct Sales Representative will be responsible for acquisition and growth of sustainable Bank mortgage Business.

    Key responsibilities

  • Sell retail mortgage products to bring new business and enhance existing relationships

  • Sell premium accounts/ products for the mortgage customers on-boarded

  • Introduce new clients as members to Bank’s developers club

  • Provide excellent customer experience while interacting with customers on different channels before and after business acquisition.

  • Carry out Site Inspection and construction stage visits to facilitate stage loan disbursement.

  • Participate in Open Days, Bus Tours, Home Expos and all marketing initiatives aimed at growing a quality mortgage Asset book

  • Prepare quality mortgage loan applications for clients for credit processing

  • Official visits to developers/land sites and Institutions for business networking and client referrals

  • Provide support for customer enquiries, complaints and ensure timely escalation where required

  • Carry proper documentation and Know Your Customer requirements as per stipulated standards and guidelines

  • Provide loan related documents to customers and ensure to highlight the conditions to be met therein

  • Prepare Site Visit call reports and present them timely.

  • Gather feedback from customers on Bank products and their experience

  • Share business acquisition reports in a timely manner

  • Continuously seek to deepen knowledge on the Bank’s offering and
    the Industry trends.


    Position Requirements

    Experience, Skills & Personal Attributes

  • Excellent communication skills both oral and written

  • Confident, Courageous and self-driven

  • Strong interpersonal and negotiation skills

  • Honesty/ High levels of integrity

  • Commercial awareness

  • Ability to be an agent of change and Innovation with a strong desire to excel

  • Ability to deliver set business targets and service with minimum supervision.

  • Flexible and willing to travel on short notice

  • Age above 18 years and maximum – 30 years

    Job Requirements

  • A University Degree or Diploma in a Business related field or Social Sciences from a recognized institution

  • Must have a minimum mean grade of C plain at O level / High School

  • Experience in sales will be an added advantage

  • Computer literacy – MS Office Suite

    How to Apply

  • For more information and job application details, see; National Bank of Kenya Mortgage DSR Jobs


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