National Bank of Kenya Channels Specialist Jobs in Kenya

National Bank of Kenya Channels Specialist Jobs in Kenya

Position Scope:

  • The role holder will provide support in the development, design, documentation, maintenance and solutions for digital channels systems – ATM & Card Systems, Mobile Banking, Agency Banking, Money Transfer services, Internet Banking, Middlewares etc.

    Key Responsibilities:

  • Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.

  • Ensure that service / support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications.

  • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.

  • Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.

  • Responsible for designing, developing and providing appropriate reports and management information as required by business.

  • Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.

  • Continuously analyse user requirements and provide solutions.

  • Provide support and maintenance of up to date system and user documentation and manuals.

  • Ensure compliance of Service Level Agreements with relevant system vendors.

  • Recommend and implement upgrades to support performance, security and business.

  • Responsible for providing support and expertise on appointment to cross-functional project teams.

  • Provide support in regular risk assessment assignments within the department and adhere to controls at all times.

  • Carry out other
    duties as may be assigned by the supervisor.

    Qualifications, Experience, Skills & Personal Attributes:

  • A Bachelor’s degree in IT, Computer Science, Information Systems or related field from an accredited institution.

  • ITIL Certification

  • Three (3) years’ experience in an IT field within the Financial Services Sector.

  • Professionalism –maintains a professional approach based on ethics.

  • Integrity and honesty – ensures ethical practices and integrity

  • Building consensus and influencing-ability to influence various stakeholders

  • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation

  • Excellent planning and organizational skills with ability to breakdown complex items to actionable elements

  • Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.

  • Innovation; able to keep up with trends of meeting the demands of internal and external customers

  • Multi-tasking; able to manage concurrent assignments and prioritize demands.

  • Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements.

    How to Apply

  • For more information and job application details, see; National Bank of Kenya Channels Specialist Jobs in Kenya

    Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.