National Bank Channels Specialist Jobs in Kenya

National Bank Channels Specialist Jobs in Kenya


Position Scope:

  • The role holder will provide support in the development, design, documentation, maintenance and solutions for digital channels systems – ATM & Card Systems, Mobile Banking, Agency Banking, Money Transfer services, Internet Banking, Middlewares etc.

    Key Responsibilities:

  • Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.

  • Ensure that service / support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications.

  • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.

  • Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.

  • Responsible for designing, developing and providing appropriate reports and management information as required by business.

  • Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.

  • Continuously analyse user requirements and provide solutions.

  • Provide support and maintenance of up to date system and user documentation and manuals.

  • Ensure compliance of Service Level Agreements with relevant system vendors.

  • Recommend and implement upgrades to support performance, security and business.

  • Responsible for providing support and expertise on appointment to cross-functional project teams.

  • Provide support in regular risk assessment assignments within the department and adhere to controls at all times.

  • Carry out
    other duties as may be assigned by the supervisor.

    Qualifications, Experience, Skills & Personal Attributes:

  • A Bachelor’s degree in IT, Computer Science, Information Systems or related field from an accredited institution.

  • ITIL Certification

  • Three (3) years’ experience in an IT field within the Financial Services Sector.

  • Professionalism –maintains a professional approach based on ethics.

  • Integrity and honesty – ensures ethical practices and integrity

  • Building consensus and influencing-ability to influence various stakeholders

  • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation

  • Excellent planning and organizational skills with ability to breakdown complex items to actionable elements

  • Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.

  • Innovation; able to keep up with trends of meeting the demands of internal and external customers

  • Multi-tasking; able to manage concurrent assignments and prioritise demands.

  • Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements.

    How to Apply:

  • For more information and job application details, see; National Bank Channels Specialist Jobs in Kenya


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