Nairobi Garage Community Manager Jobs in Kenya

Nairobi Garage Community Manager Jobs in Kenya


  • The main focus of this role is to be responsible for customer service and bringing value to our members. As a community manager you can achieve this through delivering value and benefits to our members. By having a regular interaction with members resolving their issues and offering solutions that will retain customers as their business grows

  • You will be expected to add value to the membership through referrals, connections networking and events. Also be creating a warm and professional member experience while building a strong and vibrant community to encourage referrals

    Below is a breakdown of the focus areas:

    Member Experience and Community

  • Building member to member relations

  • Interact with members to understand how you can create meaningful connections for them

  • Maintaining and developing your space vibe

  • Ensure member base is well-informed on space activities and member benefits.

  • Growing of engagement and active members via our online platforms

  • Promoting members to engage with community events.

  • Assist marketing to facilitate info for our online magazine and newsletter content from members

    Member Management

  • Conducting the onboarding process with new members seeing through completion

  • Communicating rules and regulations so that members
    are fully aware of the restrictions in the space to set expectations.

  • Managing the inventory checklist for enclosed onboarding and exiting process

    Customer Service

  • Actively responding to feedback and delegating or escalating to correct person

  • Conducting Check-ins actioning feedback knowing when to escalate issues and to push for upgrades in packages

  • Managing any service space and maintenance issues affecting members seeing through completion

    Selling and upselling

  • Run tours and assists with sales process for coworking desks

  • Managing renewals and upselling t keep in line with retention targets

    Preferred Experience and qualifications

  • Bachelor’s degree

  • Knowledge and interest in the innovation and entrepreneurship space in Kenya/Africa

  • Experience running and hosting events is a plus

    How to Apply

  • Interested candidates should email application:

  • team@nairobigarage.com


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