Mwananchi Credit Limited Relationship Officer Jobs in Kenya

Mwananchi Credit Limited Relationship Officer Jobs in Kenya

Job Details

  • Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya.

  • It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010.

  • On 10th January 2012, it later changed its names to Mwananchi Credit Limited.

    Job Summary

  • Working closely with the Branch Manager the job holder will ensure implementation of sales & business growth strategies and at the same time ensure quality of the loans portfolio.

  • He/she will identify business growth opportunities, acquire clients in area of jurisdiction, manage daily utilization towards future lending and build a sizeable portfolio in loans and ensuring excellent client experience.


    • Proactively market and generate business through Individual and SME client recruitment on disbursement.

    • Undertake regular calls and visits to customers to ensure effective relationship management.

    • Maintain up to date records of all customer visits for all customers.

    • Cross sell all products and services to both existing and potential clients.

    • Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.

    • Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings for further review & recommendations.

    • Adhere to current procedures, processes, memos and circulars as may be issued from time to time

    • Address all customer queries within stipulated Service Level Agreements (SLAs).

    Monitor the portfolio quality on daily basis and proactively institute remedial actions.

    • Maintain sound relationships with all clients.

    Key Measurable Goals

    • Achievement of quality portfolio.

    • PAR management 0 – 30 days.

    • Client acquisition, increase rate of individual loan uptake and relationship management.

    • Increase revenues through cross selling of other products

    • Increase profitability of branches through enhanced relationship building, loan collection follow ups thus increasing branch revenues in comparison to expenditure and reduced provisioning for bad book.

    • Active disbursement Mobilization to meet set targets.


    • Education: Diploma in any business related course

    • Knowledge and Skills: Business management skills, Credit management skills Supervisory skills

    • Experience: At least 2 years as a Relationship Officer

    • Personal Attributes: Good communication and interpersonal skills, Team leader/player.

    How to Apply

  • If you possess the stated qualifications and work experience, please send your application and CV (as one document), quoting the position applied on the email subject on .

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