Multichoice Head of Regions and Distribution Jobs in Kenya

Multichoice Head of Regions and Distribution Jobs in Kenya

Job Details

Sales Execution and Operational delivery

  • Execute MultiChoice Kenya sales strategy ensuring that business plan targets are met by generating customer and commercial sales

  • Responsible for achieving the consumer-commercial target of Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber numbers

  • Execute the sales strategy & drive the performance of Multichoice Brands in the market.

  • In liaison with the Head of Sales, develop and execute innovative market development opportunities

  • Providing the Head of Sales with on the ground insights across all aspects of the business

  • Lead and drive consistent market execution strategies & initiatives enabling excellence in sales

  • operations (Right Execution Daily-RED) across the regions

  • Execute strategies to drive business growth and leading projects

  • Regional Director

  • Managing Director

  • Head of Regions & Distribution

  • Regional Heads

  • Ensure timely execution of strategic & operational objectives

  • Drive and champion all digital transformation strategies & initiatives in the regions

  • Execute the commercial ‘go to market’ channel structure across the regions and identify new commercial opportunities

  • Act as the conduit between the commercial functions and Regional Heads

  • Deliver best standards customer service and ensure customer experience initiatives are implemented for all customer touch points within the regions

  • Provide formal input into business process and areas to address operations

  • Assist the market on business casing

  • Ensure optimal operations insights around key performance indicators e.g. call volume, first call resolution, social care queries and self-service use

  • Identify customer friction points and create plans to mitigate with customer experience teams

  • Research to ensure the regions are getting regular consumer feedback to inform decisions.

  • Ensure all Operational queries/ issues raised get resolved

  • In liaison with the Marketing and Brand Communications team, implement and execute strategic marketing plans for the all regions whilst managing and coordinating marketing and creative staff within the regions

  • Provide retention and CVM assistance & roadmap for the regions as per set KPIs

  • Drive in-market CVM activities within the regions, maximizing value extraction from the active base through effective upselling, prevention and winback.

  • Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs such as churn, retention and sales

  • In liaison with the Field Services Manager, provide support to installers by channelling technical issues to the relevant teams for quick resolutions and improve customer experience Stakeholder Management

  • Play a
    leadership role in Public Relations initiatives in the regions including CSR activities

  • Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners

    People Management

  • Lead the team in creating and sustaining a work environment driven by an enabling coaching culture

  • Build and develop high performing teams and drive superior performance standards

  • Manage team members to ensure effective delivery of business unit objectives

  • Develop a high performing team by embedding formal performance development and informal coaching

  • Encourage frequent knowledge sharing between team members

  • Determine and analyse development needs for the team & ensure that identified training requirements are budgeted for and executed

  • Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met

  • Manage leave for team members and create leave plan to ensure adequate coverage

  • When required, initiate disciplinary processes for team members calling on support from HR.

  • Resolve grievances raised by team members and escalate only if required

  • Address poor performance of any team member through the formal Performance

  • Improvement program and ensure that continued poor performance is appropriately dealt with

  • Motivate team members and ensure that their efforts are recognized

  • Ensure effective communication on key focus areas and developments

    Governance & Reporting

  • Ensuring the employees and commercial teams have the right analytics to perform the most relevant actions

  • Implementing core governance structures in order to facilitate better reporting, execute pricing decisions, avoiding arbitrage etc.

  • Ensure timely effective compliance of annual budget plans

  • Identify process improvement areas & ensure implementation

  • Ensure timely, accurate, complete daily, weekly, monthly, quarterly, half yearly and annual reports

  • Hold quarterly business reviews

  • Manage Operation reviews

  • Review Operations reports and provide feedback & follow up on issues noted

  • Provide formal input into business process and area to address operations

    How to Apply

    For more information and job application details, see; Multichoice Head of Regions and Distribution Jobs in Kenya

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