MTN Senior Manager – Enterprise Applications Jobs in Uganda

MTN Senior Manager – Enterprise Applications Jobs in Uganda


Mission/ Core purpose of the Job

  • Responsible for overseeing the support of various Enterprise Applications within MTN Uganda (Billing system, Call center applications, Sim registration, Mobile money operations)

  • Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.

  • Manage, develop and grow an efficient and functional team of application operations engineers

    Main Job Functions:

  • Responsible for overseeing the support of various Enterprise Applications within MTN Uganda,

  • Responsible for the creation and execution of the Continuous Service Improvement program and performance management across these platforms.

  • Reviewing and optimizing business continuity strategies, service reporting, service measurement and service level management.

  • Working with business to translate their requirements into a technology blueprint together with the Solutions Delivery team, to enable the business to achieve their strategic objectives

  • Ensure compliance to documentation and alignment to IT Service Management principles.

  • Assist in a long-term applications strategy, including investigation of new systems and planning of upgrades and optimization.

  • Ensure program and task deadlines for the team are met and maintain high performance on SLAs for assignments.

  • Drive the deployment of new applications; systems software; products and / or enhancements to existing applications.

  • Engage with the OPCO to ensure that applications meet business requirements and system goals; fulfil end user requirements and identify and resolve system issues

  • Assist with the technical negotiation of contracts with software and service providers and oversee each contract from a service delivery perspective.

  • Manage and provide direction for the application team in support of the business operation

  • Contribute to pre-testing phase of development in collaboration with the Solutions Delivery teams by evaluating proposals to identify potential problem areas and make appropriate recommendations.

  • Manage and liaise with service providers /vendors within the Enterprise Applications Space.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

  • Responsible for
    overseeing the support of various Enterprise Applications within MTN Uganda.

  • Responsible for the creation and execution of the Continuous Service Improvement program and performance management across these platforms.

  • Reviewing and optimizing business continuity strategies, service reporting, service measurement and service level management.

  • Working with business to translate their requirements into a technology blueprint together with the Solutions Delivery team, to enable the business to achieve their strategic objectives

  • Ensure compliance to documentation and alignment to IT Service Management principles.

  • Assist in a long-term applications strategy, including investigation of new systems and planning of upgrades and optimization.

  • Ensure program and task deadlines for the team are met and maintain high performance on SLAs for assignments.

  • Drive the deployment of new applications; systems software; products and / or enhancements to existing applications.

  • Operations stability; Operational Improvement Plan execution; OPEX efficiency ; Enterprise Applications Services Quality Assurance

    Qualifications

    Job Requirements (Education, Experience and Competencies)

    Education:

  • Bachelor of Science in Computer Science, Engineering, IT, Applied Mathematics, or related field

    Experience:

  • Experience managing a team of application operations staff.

  • Strong vendor management and follow up skills.

  • More than 6 years of UNIX shell scripting/programming and database administration.

  • More than 6 years of experience developing and maintaining applications.

    Behavioral Qualities

  • Excellent interpersonal skills.

  • Excellent report writing.

  • Can-do attitude.

  • Highly organized and quick to learn.

    How to Apply

  • For more information and job application details, see; MTN Senior Manager – Enterprise Applications Jobs in Uganda


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