MTN Nigeria Customer Support Partner Jobs in Nigeria

MTN Nigeria Customer Support Partner Jobs in Nigeria

Core purpose of the Job

  • Ensure top quality customer support in all areas of key account management.

    Job Summary

  • Ensure less than 5% customer churn on managed accounts.

  • Constant analysis of Managed customer database for Revenue and Debt management.

  • Ensure 98% collection of all invoices as at when due.

  • Generate relevant reports as required by the business.

  • Ensure quality assurance and prompt invoice delivery.

  • Ensure end-to-end account management for Enterprise customers.

  • Pro-active analysis of all support systems (charging, billing, etc.), as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation.

  • Liaise with support teams (within and outside enterprise solutions) in order to resolve any customer identified issue.

  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.).

  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviors and values.

    Job Condition:

  • Normal MTNN working conditions.

    Experience & Training

  • 3 - 7 years working experience in an area of specialization.

  • Experience working in a medium organization.

  • Experience in the telecommunications industry in a similar

  • Experience in a customer service environment in the telecommunications industry.

  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.

    How to Apply

  • For more information and job application details, see; MTN Nigeria Customer Support Partner Jobs in Nigeria

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