MTN Nigeria Coordinator - Business Relationship (Supervisory) Jobs
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.MTN Nigeria Coordinator - Business Relationship (Supervisory) JobsResponsibilitiesTranslate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IS deliverable
Understand the changing business needs and determine levels of IT Service required to support the business
Maintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievements
Disseminate information and liaise with other service Management areas to drive service delivery
Gather business requirements and translate to IS deliverables based on MTNN business plan.
Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
Drive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offerings
Facilitate meetings with various IS units to discuss and resolve escalated or identified customers issues
Manage and report on vendor performance
Develop and manage IT business relationship with other divisions of the business to improve satisfaction
Manage the escalation of customer issues and customer satisfaction survey
Initiate and maintain business engagement processes and customer engagement forums
Ensure value is created through effective stakeholder management
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
First degree in Computer Science or an IT equivalent degree
Foundation Certificate in ITIL – IT Service Management
Practitioner in ITIL Service Level Management will be an added advantage
3-7 years’ experience in an area of specialization; with experience working with others
Experience working in a medium organization
Experience in IT Service support and Delivery Experience
Experience in Service Level Management Experience
Customer Management experience – ability to manage customer’s expectations
Relationship Management skills
Project management Experience
Experience dealing with change management issues
Experience working with a range of Service providers
Understanding of Service delivery and service support environment
Demonstrate productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills.
Strong business knowledge and operational management experience
Deep understanding and experience with IS technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate.
Excellent client service skills
Effective problem-solving and negotiating skills
Demonstrates competency in stakeholder management, change management, and influencing without authority
How to Apply
Interested and qualified candidates should apply online by 20th May, 2019.
For more information and job application details, see; MTN Nigeria Coordinator - Business Relationship (Supervisory) Jobs
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Nigeria.