MTN Manager, Resource Systems Jobs in Nigeria

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It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.


Responsibilities


  • Responsible for defining Application specification in response to evolving business needs.
  • Responsible for enhancing the procedures and processes associated with the operations and maintenance of business rules for all downstream BSS systems in MTNN.
  • Support the Shareholder return strategy by developing and implementing Information Systems
  • Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Participate in annual budgeting process for both capital and recurring expenditure.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Engage in cross-functional work with the Network Group planning and operations, value streams for revenue, finance, revenue assurance, marketing, sales and distribution, enterprise solutions and MTNN as a whole
    Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Liaise with vendor/s to deliver support and solutions
  • Manage vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.
  • Contribute to the development of Systems Support Management methodology / framework to guide related activities within the IS Division, defining standards, processes, procedures, metrics and operations requirements.
  • Put in place mechanism and system to ensure prompt, frequent and appropriate update of Business systems and coordinate and lead team in delivering reliable support services.
  • Monitor and control all system installations and commissioning, provisioning, operation and administration.
  • Develop and maintain an efficient system logs and back up procedure and analyse trends of issues and problems, as well as identify root causes for the dysfunction
  • Monitor the
    performance and availability of the VAS & Prepaid systems and network elements and initiate corrective actions to failures in these systems.
  • Verify system problems and provide support to higher-level maintenance personnel.
  • Perform on site remedial support by investigating and identifying reasons for abnormal network conditions.
  • Prepare documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Job Condition

  • Normal MTNN working conditions
    May be required to work extended hours
    Local and International travel.
  • Experience & Training

    Education:

  • First degree in Electrical/Electronics, Computer Engineering or related discipline
    Fluent in English
  • Technical certifications related to Application development or database disciplines will be an advantage
  • Masters degree in related field will be an added advantage

    Experience:

  • 6 - 13 years of experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in operational support Billing, Customer Care or other Resource Systems within an telecoms environment
    Training:
  • Application development methodology
    Project management
  • Joint application development
    Problem solving and Root cause analysis techniques
  • Management training in terms of planning, operating, leading and controlling
  • Technical training in all applications within the Resource systems area.

    Minimum Qualification

  • BA, B.Eng, B.Sc, HND or B.Tech.


    How to Apply


    Interested candidates should apply online by 30th September, 2018


    For more information and job application details, see; MTN Manager, Resource Systems Jobs in Nigeria


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