MTN Manager - Presales (Solution Design, Bids, Customer Engagement) Jobs in South Africa

MTN Manager - Presales (Solution Design, Bids, Customer Engagement) Jobs in South Africa

Mission/ Core purpose of the Job

  • The Presales Manager: will form a part of a highly skilled group of commercial, technical and management experts who are responsible for wholesaling and leveraging MTN’s global fixed connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers. MTN Global Connect and its team aims to better commercialize MTN Group’s fixed line infrastructure, thereby gaining increased revenue in global markets.

  • The Manager will overview the Solution Design, Bids and Customer Engagement for MTN Global Connect. He/she will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players). The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximize revenues from MTN Group’s fixed network capacity and connectivity, as well as other assets (e.g. satellite). The Manager: Solution Design, Bids, Customer Engagement will assist the sales teams to drive sales in a range of fixed connectivity products and services as well as provide bid management support for all proposals issued to customers. In addition, he or she will manage and coordinate the production of pre-sales documents and the bid process in its entirety.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    The Manager: Presales (Solution Design, Bids, Customer Engagement) will be accountable to achieve the following objectives:

  • Provide professional inputs and advice to the account teams on the production and presentation of solution diagrams and bid documentation in fulfillment of all pre-sales activities.

  • Develop and make use of standard templates to produce solution designs and bid documents while coordinating inputs from the account teams, systems engineers and commercial/legal/finance teams.

  • Obtain concurrence from relevant groups in MTN regarding the content of bids (including contract management, legal, financial, systems engineering, networks, IT, and product groups).

  • Undertake final quality checks on bid documents before they are submitted to customers, ensuring full bid compliance with the terms of customer RFP or RFT.

  • Forward details of bid documents to the solution delivery team when bids are successful and archive all bid materials.

  • Full integration of quality management processes within the Systems Engineering and their effective deployment on a day-to-day basis.

  • Bridge the gap between the account team and post-sales teams in order to ensure effective transition of orders through the sales cycle.

  • Assist the Sales Teams to drive the global wholesale business to capture incremental revenue both internally (from OpCos) and externally (from 3rd party customers).

  • Define the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers, and manage the customer relationship throughout the lifecycle.

  • Optimize the returns from submarine cable investments through development and application of capacity wholesale sale, lease strategies and plans.

  • Ensure full customer satisfaction over the wholesale sales/delivery process.

  • Tailor and customize commercial solutions dependent on regulatory approval across multiple jurisdictions.

  • Work hand-in-hand with MTN Global Connect Technical teams to manage suppliers, products , solutions and commercial management of assets.

  • Provide input to monitoring capacity pricing changes in the markets, market price trends analysis based on customer feedback, and market dynamics, so that to improve own practices as well as request pricing update from the pricing teams.

  • Work on business cases for both internal and external sales forecasts to assist in forecasting
    demand for MTN Global Connect services.

  • Ensure that international assets are optimized for the best possible group financial return.

  • Grow product demand via innovative combination of GTM strategies, pricing, financing and services

  • Together with the Large Account Manager, define the wholesale sales strategy and GTM best practices, understand and identify customer needs and trends.

  • Define, monitor and ensure ambitious financial targets are met for wholesale revenue market share.

  • Manage performance of the wholesale activities and provide it as input to consolidated reports.

  • Possess the authority, presence and integrity to command respect from colleagues and from external contacts

  • Plan and organize work around customer demand.

  • Foster cross-functional collaboration between multiple MTN Global Connect business units to deliver wholesale services.

  • Assess current competitive and operator landscape for the wholesale fixed connectivity business.

    Role Deliverables

  • Design Solutions, Manage Bids as well as Engage Customers of MTN Global Connect for 3rd party wholesales and for MTN OpCos.

  • Create detailed analysis on the customer and competitive landscape when designing customer bids.

  • Align with sales teams on account plan, sales pipeline and sales plan when engaging customers.

  • Assist to drive revenues and achieve growth targets in the wholesale unit by bridging the gap between the account managers and post-sales teams.

    Role Dependencies

  • Support MTN Global Connect to achieve wholesale strategy.

  • Provide inputs for sales strategy and financial reports.

  • Multinational Companies and Strategic partnerships.

    Job Requirements (Education, Experience and Competencies)


  • Minimum 4 Year Academic Degree in (Engineering / Business Administration ).

  • Fluent in English. French, and Arabic (is an advantage).


  • 5+ years of technical experience within the telecommunication space, preferably in the enterprise/wholesale or carrier environment.

  • Fixed connectivity and submarine cable business experience (desired).


  • Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets.

  • Understanding of product and solution architecture in the fixed connectivity assets space.

  • Excellent professional expertise and market knowledge, including a good understanding of the competitive environment.

  • Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment.

  • Good understanding of wholesale market products in order to manage and support bids.

  • Multi-tasking capability to manage complex RFP’s.

  • Clear understanding and incorporation of the SLA into the customer value proposition.

  • Strong networking skills to build MTN Global Connect professional relationships.

  • Effective oral and written communication skills.

  • Strong analytical, organizational and planning skills to execute commercial reports and inputs from MTN Global Connect budgeting.

  • Relationship based-sales skills and a strong customer-focused approach.

  • Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment.

  • Strong computer literacy.

    Other requirements:

  • Regional and international travel.

  • Ability to adapt to changing requirements of business and staff members.

    How to Apply

  • For more information and job application details, see; MTN Manager - Presales (Solution Design, Bids, Customer Engagement) Jobs in South Africa

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