MTN Manager - Business Intelligence - Voice Jobs in Nigeria

MTN Manager - Business Intelligence - Voice Jobs in Nigeria


Job Title Manager, Business Intelligence (Voice)

Job Description

  • To Produce Analysis In Support Of MTNN Business Intelligence Strategy, Including Requirements Generation For New Data/Information Needs Of The Various Operating Divisions

  • To Support Business Users In The Production Of Information Systems; Delivering Reports, Certifying Data, And Participating In Implementation Of New Reporting And Analysis, Data Feeds And Translations

  • Support The Shareholder Return Strategy By Developing And Implementing Marketing Processes That Are Aligned To Achieving All Elements On The Business Score Card. (I.E. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions).

  • Participate In The Review Of Business Processes (Headcount, Process Optimisation, Etc.), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year.

  • Review The Budget Process And Ensure That Quality Drivers/Assumptions For Business Plans And The Business Rules Are Correctly Applied To The Process And The Forecasting Scenarios.

  • Use Market Analysis, Customer Satisfaction And Internal Service Costing Data To Develop And Manage Value Based Pricing Strategies Across The Full Range Of MTNN Products And Services.

  • Ensure The Integrity Of Enterprise Financial Information By Applying Correct Business Rules And Ensuring They Are Adhered To.

  • Serve The Division’s Internal Customers And Provide Solutions To Improve The Customer Experience.

  • Strategic Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviours And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation.

  • Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity, Including Perfect 10 Project.

  • Drive An Increase In MTNN’s Net Promoter Score.

  • Promote A Sustainable Organizational Culture That Enhances Employee Productivity And Oversee The Management Of The Year On Year Performance Of All Dimensions Of The Group Culture Audit.

  • Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A C Lose Working Relationship With Relevant Information Sources To Provide An Integrated Service.

  • Develop Relationships And Source Reliable Contacts For Gathering Information Across Other Competitor Companies And Build And Maintain Knowledge Base Of Competitor Activities And A Competitor Intelligence Unit.

  • Provide Business Intelligence Services For CEO; Marketing & Sales Users By Utilizing Various Tools And Drawing On Proven Proficiency/ Experience (Including All Aspects Of The Architecture Of Cube/Report
    Design, Creation, Storage And Access).

  • Generate Information And Provide Analysis That Support Customer Management, Planning And Activities To Meet MTN Strategic Requirements.

  • Liaise With Marketing, Sales And Relevant Departments And Review Information Available To Ensure Adequacy To Enhance Business Decisions.

  • Guide Management In Evaluating The Effectiveness Of Marketing And Sales Campaigns By Interpreting Related Data And Information.

  • Estimate Projects For Business Analysis Given The Data And Systems Available And Reporting Needs Of End Users.

  • Review Business Needs And Translate Into Functional Requirements And Manage The Entire Lifecycle For IT Deliverables.

  • Interact With Technical Resources To Understand And Make Best Use Of The Corporate Analytical Systems, Data Warehouse And Translation Tools.

  • Develop And Maintain Project Plans And Coordinate Cross-Functional Activities For Tasked Projects. Duties Include Maintaining Schedules To Ensure Timely Completion Of Projects While Meeting Deadlines And Budgetary Constraints.

  • Communicate With Business Managers Regarding The Status Of Specific Projects.

  • Oversee The Development And Implementation Of Models On Attrition And Churn In Support Of Data Mining Function.

  • Carry Out Model Development, Model Validation And Implementation In A Big Data Context

  • Develop Geographical/Regional Information/Analysis And Provide Ongoing And Ad-Hoc Reports On Essential “Health Indicators” Of The Business.

  • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.

  • Coach And Train The Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Regularly Review Their Training Needs.

  • Review Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules.

  • Identify Training Requirements Of Team Members, Develop Program To Address Knowledge Gaps And To Enrich Knowledge Repository Within The Department.

    Job Condition

  • Normal MTNN Working Conditions

  • May Be Required To Work Extended Hours

    Experience & Training

  • 6 - 13 Years’ Experience Which Includes:

  • Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience In Supervising/Managing Others

  • Experience Working In A Medium To Large Organization

  • Minimum Of 2-3 Years In Information Systems And/Or Analytical Business Systems

  • Relevant Experience As A Project Manager And Business Process Analyst

  • Proven Experience With SAS, Business Objects, Product Selection/ Proof Of Concept; Data Warehousing

  • Product And Marketing Management Experience Very Desirable.

  • Strong Knowledge Of Business Intelligence Products, Best Practices, And Implementation Approaches Required.

    Minimum Qualification BA, BSc, HND Or Other

    MTN Manager - Business Intelligence - Voice Jobs in Nigeria

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