MTN Engineer - High Level Support Jobs in Nigeria

MTN Engineer - High Level Support Jobs in Nigeria


Job Title Engineer, High Level Support

Job Description

  • To Handle And Resolve All Switching Network Related Queries. Test And Verify All New Functionality Both S/W & H/W And Improve Network Performance

  • Identify, Analyse And Plan For Current And Future Needs Of Network Operations In Respect Of High Level Support Of Network Performance

  • Improve Network Call Setup Success Rate And Traffic Channel Availability.

  • Complete Detailed Investigations On Cellular Network To Optimize Network Protocol Layers And Architecture (Includes SS7 Signaling And AXE Plex Investigations) As Well As New Functionality And Service Testing As Required

  • Support New Service Deployment And Special Projects.

  • Prepare Incident Reports For Service Impacting Network Faults As Appropriate (Emergency Report)

  • CSR Creation And Follow Up With Vendors And Ensure Adherence To Service Level Agreement Time Lines.

  • Update And Ensure Appropriate Software Correction Level Is Maintained Across The Network And Software Tracker Is Updated.

  • Resolve All Networks Related Faults And Issues That Maybe Required From Second Line Operation And Maintenance (NSMC/CNO/DCG).

  • Ensure Processes And Procedures Are Updated.

  • Control And Administer Customer Service Requests (CSR’s) To Relevant Switching Element Supplier(S), As Well As Test And Integrate Software Upgrades/Releases From Suppliers.

  • Ensure Value Is Created Through Effective Stakeholder Management

  • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.

  • Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.

    Job Condition

  • Normal MTNN Working Conditions

  • May Be Required To Work Extended Hours

  • National Travel And A Valid Drivers License

  • Prepared To Work Overtime And Some Long Shifts

    Experience & Training

    Experience:

  • 3 – 7 Years’ Experience In An Area Of Specialisation; With Experience Working With Others
  • Experience Working In A Medium Organization
  • Experience In Telecoms Sector.
  • Ericsson AXE /Or EWSD Switching Experience Is Desirable

    Training:

  • GSM MSC/VLR/HLR Operations
  • AXE Intelligent Network Overview
  • GSM Advanced System Techniques

    Minimum Qualification BEng, BSc Or HND

    MTN Engineer - High Level Support Jobs in Nigeria

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