Motor Company Field Engineer Jobs in Kenya

Motor Company Field Engineer Jobs in Kenya


Key Responsibilities

Reporting to the Field Engineering Manager, the successful candidate will be responsible for the following functions:

  • Network capacity building for Dealer and ASOs (Authorised service outlets) Technicians.

  • Workshops process management: Monitoring, measuring, reporting and action planning of Isuzu Dealer Standards deployment.

  • Customer fleet care: Support dealers in signing, execution, and evaluation of performance of service contracts.

  • Support the Fleet Contracts supervisor in converting lost customers back to the network, 3S customer technical support, customer mapping and validation.

  • Implement and co-ordinate all aspects of customer field action to achieve desired results by due dates.

  • Dealer issues resolution and escalation to relevant persons for support and execution.

  • Implement and coordinate Product Warranty & Policy cases to ensure that they are handled promptly and within set guidelines and budget.

  • Carry out Problem root cause analysis, prepare technical reports and suggest corrective measures and recommendations.

  • Escalation of Field Quality issues with accurate data to Engineering and source plants to support in problem root cause analysis and implement recommended counter measures.

  • Development, monitoring and continuous improvement of the
    internal control environment of the section.

    Person Profile

    For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in Mechanical or Mechatronics Engineering with second class honours, upper division from a recognized institution.

  • Five years’ relevant experience, three years of which should be hands on experience as a Technician in a busy motor vehicle repair workshop.

  • Mean Grade B plus in KCSE.

  • Strong automotive knowledge.

  • Business acumen, Planning and organization, ability to drive operational excellence, problem solving, attention to detail, communication, and interpersonal skills.

    How to Apply

  • For more information and job application details, see; Motor Company Field Engineer Jobs in Kenya


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