Moove Driver, CRM Associate Jobs in Nigeria

Moove Driver, CRM Associate Jobs in Nigeria

About the Role

  • Moove is looking for a professional with strong customer relations skills and an entrepreneurial attitude to be the Driver Customer

  • Relationship Manager, reporting to the Communication Specialist.

  • As a proven result-driven person will execute approved regional driver-related communication and engagement plans.

  • The ideal candidate will have extensive knowledge of the automotive finance, fleet leasing management, or car rental industry and a proven track record in developing territories, implementing successful growth strategies, and leading teams.

  • The Driver Customer Relationship Manager will be prepared to be fully accountable for engaging with key stakeholders, building and preserving trusting relationships.

  • In this role, you will dig deep into the management of different stakeholders so as to make the organization more efficient, effective, and amazing.

  • If you've got people-building skills, some big ideas, and an uncanny knack for organization, this is the role for you!

    The Opportunity

  • We are looking for a Driver Customer Relationship Manager who will manage projects, tasks, and deliverables within our communications and marketing team, and also be a representative and ambassador for the team across the company as well as to external stakeholders.

  • The ideal candidate for the role will be someone who is a customer relations expert and who also has deep knowledge and skill-set in copywriting, CRM, analytics, and stakeholder management.

    What You Will Be Doing

  • Work closely with the communications and marketing team to craft all Driver-partner related communication and engagement initiatives in the region.

  • Execute CRM plans across the regions to engage new and existing Driver-partners, thereby increasing brand loyalty, and building Moove’s equity.

  • Support with setting up the CRM infrastructure that will work seamlessly across the business and capture important information along the driver funnel.

  • Ensure consistent segmentation and relevant cohorts for targeted messages.

  • Collaborate with other departments (including Operations and
    Business Development) to ensure the efficiency of CRM plans for every aspect of the business.

  • Present creative ideas, process & execute and report the results to business leads.

  • Model our core values and promote them internally and externally.

    What You Will Need for this Position

  • A good First Degree in a relevant field
    A minimum of 2-3 years experience.

  • Experience in the Mobility and Tech industry.
    Start-up Experience.

  • Planning and data analytics skills

  • Effective communication and collaboration skills.

  • People management and problem-solving skills

  • Experience with CRM platforms e.g. MailChimp, Salesforce e.t.c

  • Passionate about new technologies and making Africa great.
    KPIs that will be Measured After You Start:

  • Complete automated infrastructure Set-Up
    Bi-Weekly Update to Drivers using agreed Omni-Channels
    % Increase in Brand Loyalty.

    Who You'll Be Working with:

  • Directly reporting to our Communication Specialist, and closely working with our Marketing and Communications Team.

    How to apply

  • For more information and job application details, see; Moove Driver, CRM Associate Jobs in Nigeria

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