Moko Home and Living Customer Engagement Officer Jobs in Kenya

Moko Home and Living Customer Engagement Officer Jobs in Kenya


What You’ll Do

  • We’re looking to add customer-oriented, analytical people to our Customer Engagement team. You’ll be motivated by building relationships with a portfolio of long-term customers – whether they are hustling in Gikomba or running a major supermarket. You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.

    The Role in Brief

    Manage Client Accounts

  • Take responsibility for placing orders according to credit rules and credit limit established by your supervisor

  • Manage customers’ payment schedule and ensure that customers adhere to credit limits

  • Build long-term relationships with clients and service recurring order needs

  • Provide all customer support required by the clients in your portfolio

    Network Within the Industry and Identify New Clients

  • Build and grow relationships within the furniture manufacture industry

  • Use industry networks and other means to generate new leads on an on-going basis.

  • Develop a strong understanding of competitors and competing products on the market.

    Present Products to Prospective Customers

  • Pursue leads, research prospects and make initial
    introductory calls.

  • Make product presentations which show an in-depth understanding of our products and the client’s needs.

  • Offer recommendations to your supervisor about creditworthiness of new customers.

  • Close relationships and coordinate orders with our warehouse.

    Are You Our Dream Candidate?

  • A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities.

  • Extremely strong interpersonal skills and success developing productive professional relationships.

  • A mature professional who can comfortably relate with business owners and senior purchasing managers.

  • Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts.

  • Proficient in Microsoft Word and Excel.

  • Eager to join a quickly-growing organization and team.

    How to Apply

  • For more information and job application details, see; Moko Home and Living Customer Engagement Officer Jobs in Kenya


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