M-KOPA Strategy & Customer Insights Manager (Hybrid)Jobs in Kenya

M-KOPA Strategy & Customer Insights Manager (Hybrid)Jobs in Kenya


  • The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

  • We are hiring for a dynamic individual who would have a key position in M-KOPA Strategy and Data team. The individual is the type of person who excels at working on solving strategic high-level business problems with executives and board members and equally as well iterating on micro-operational improvements with underserved customers living in rural villages.

    Specific Responsibilities

    Drive Strategic Value and Business Improvements

  • Assisting M-KOPA’s Executive Management and Strategy and data team in identifying, analyzing, problem-solving, and executing on the businesses highest priority problems, questions, and initiatives.

  • Drive strategic, operational, and cross-functional improvement initiatives across the company on key areas of focus.

  • Manage and work with teams across the business to implement, execute, and operationalize business improvement initiatives to become operationally self-sufficient.

  • Support company-wide strategic projects such as international expansion and new product development.

  • Work as a liaison and thought partner with M-KOPA's data science and business intelligence team to help make M-KOPA the smartest company in Africa.

    Drive Key Business Insights Through Rigorous Research and Analysis

  • Oversee M-KOPA’s piloting and research priorities to drive key business insights.

  • Manage M-KOPA’s research team to carry out a rapid and rigorous analysis.

  • Innovate on drive thinking on new ways M-KOPA can understand its customers, products.

  • Drive continuous improvement in the operations and management of the strategy and research parts of the business.

    Operational Change Management

  • Lead on key operational
    change projects within the business to ensure successful operational change management practices take place.

  • Be an inspiring and strong leader and manager within the overall M-KOPA business.

  • Using data analytics, modeling, and deep field experience to understand complex problems and recommend practical and easy to operate solutions.

    Experience and Skills

  • 2+ years in management consulting or process improvement positions, ideally in international and cross-market companies or consulting firms (an extra benefit if have worked in a related asset financing / solar / credit / direct sales business).

  • Strong preference for candidates based in or with strong experience working in the markets M-KOPA works in or similar markets.

  • Preference for candidates with advanced analytical, statistical, data science, and/or programming skills, including R, Python, SQL, Excel, and data visualization tools (eg. PowerBI, Tableau).

  • Preference for individuals with experience in research-related roles, including primary research methodologies, experiment design & evaluation, and statistical analysis, is used to drive rigorous data-driven decision-making in a corporate environment.

  • Excellent communication skills and ability to work and equal ability to influence executives across cross-functions and geographies.

  • Experience and a high capacity in managing multiple problems and assignments at the same time and delivering high-quality outputs.

  • Experience leading teams of people of various disciplines and skill levels.

  • In-depth knowledge of business effectiveness tools.

    How to Apply

  • For more information and job application details, see; M-KOPA Strategy & Customer Insights Manager (Hybrid)Jobs in Kenya ​


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