M-KOPA Retail Operations Lead Jobs in South Africa

M-KOPA Retail Operations Lead Jobs in South Africa; If you've noticed us hiring across multiple functions, that's intentional — we're building the infrastructure to support the next phase of scale, and the Retail Operations Lead role sits at the operational centre of that effort in South Africa.

This isn't a role that gets created because things are going wrong. It's a role that exists because we're growing fast enough to need sharp, accountable operational leadership closer to the ground.

What This Role Actually Owns

Responsible for execution — making sure the retail channel performs, day in and day out, across every store within the team's portfolio.

Directly manage Retail Team Leads: setting expectations, running structured performance conversations, conducting formal reviews, and implementing performance improvement plans where needed.

Own the full people management cycle for direct reports — including recruitment, onboarding, and building team capability through ongoing coaching.

Drive accountability for sales performance across assigned stores — tracking results, identifying underperforming sites, and building improvement plans.

Conduct regular store visits to verify standards, confirm readiness, and document outcomes.

Monitor stock movement, ensure daily and weekly stock disciplines are followed, and flag anomalies to the Retail Operations Manager.

Serve as the operational liaison between your team and internal support

functions — Customer Care, Warehouse, IT, Sales Operations.

Review supplier invoices for stores within your portfolio for manager approval.

Escalate partner or supplier issues that threaten trading.

What You Bring

Demonstrated experience in retail or multi‑site field operations, with a proven track record of driving sales performance and operational standards across a distributed team or store network.

Established capability in people leadership — managed, coached, and held individuals accountable in a field‑based environment, with outcomes to show for it.

Strong data fluency and reporting discipline, with hands‑on experience using Excel, dashboards, or retail/CRM systems to track performance and surface insights that drive decisions.

How to Apply

For more information and job application details, see; M-KOPA Retail Operations Lead Jobs in South Africa

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