Micro Finance Field Debt Collector Jobs in Kenya

Micro Finance Field Debt Collector Jobs in Kenya


  • A fast growing micro finance institution is urgently seeking to fill in the positions outlined below

    Field Debt Collector

  • Debt collector will effectively manage the company’s Credit / Debit policy and minimize overdue debtor’s balances.

    Roles and Responsibilities

  • Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.

  • Contact customers with balances and negotiate payment terms and schedules.

  • Minimize objections for payment and suggest available customer-friendly payment options.

  • Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts

  • Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.

  • Offer clients several payment options and arrange for the prompt repayment of balances.

  • Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.

  • Follow up all outstanding debts for customer accounts that have defaulted in liaison with operations manager and branch manager.

  • Handle disputed issues and negotiate to bring payment within the agreed terms.

    Minimum Qualifications, Experience & Competencies Required

  • 1-3 years collection experience preferred

  • Excellent communication and negotiation skills

  • Ability to positively connect with
    clients and encourage them to make payments toward debts owed

  • Manage relationships with local authorities and Security Officers

  • Plan and organize field collection drives across all branches.

  • Time management skills

  • Basic computer software skills and the ability to work within relevant data spreadsheets

  • Ability to work well in a fast-paced environment

  • Ability to reason and think quickly

  • Strong attention to detail, goal oriented and a team player with a flexible approach.

    How to Apply

  • If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job title in the subject field to

  • mollymutheu@granarycapital.com.

  • Deadline of application is 15th March 2020.

  • Only shortlisted candidates will be contacted.


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