Metropolitan Real Estate PLC Customer Service Supervisor Jobs in Ethiopia

Metropolitan Real Estate PLC Customer Service Supervisor Jobs in Ethiopia


Responsibilities

  • Investigate customer's problems and find solutions.

  • Communicate with customers via phone, email, or letter.

  • Hire, train, and terminate customer service agents.

  • Provide scripts to read from during phone calls.

  • Handle major incidents that cannot be resolved by agents.

  • Resolve complaints and order issues.

  • Ask customers to provide feedback on agents and customer service experience.

  • Keep abreast of new company products and services.

  • Issue refunds to customers.

  • Oversee product exchanges and returns.

  • Analyze data and statistics.

  • Compile and print reports on overall customer satisfaction.

  • Isolate and identify areas of improvement.

  • Train agents on how to adequately address problem over the phone or how to write correspondence.

  • Work with management on customer service initiatives.

  • Utilize social media to respond to customer complaints and praise.

  • Supervise customer service managerial staff.

  • Train managers on how to effectively lead customer service agents.

    Job Requirements

    Qualifications

  • Advanced level of English

  • Bachelor’s degree in Civil Engineer, business administration, business, or related field preferred

  • Two (2) years’ previous experience in customer support, client services, sales, or a related field in Real Estate

  • Demonstrated and proven sales
    results

  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software

  • Focus on customer service

  • Excellent verbal and written communication skills

  • Skill to be Persuasive and goal-oriented

  • In-depth understanding of company services and its position in the market

  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience

  • Ability to multitask, prioritize, and manage time efficiently

    How to Apply

  • interested and qualified applicant should apply through the email below

  • HR@metropolitanaddis.com

  • Please use "CUSTOMER SERVICE SUPERVISOR" as mail subject line



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