Medical Centre Customer Service Executive Jobs in Nairobi Kenya

Medical Centre Customer Service Executive Jobs in Nairobi Kenya

  • Our client is a well reputed medical centre dealing with ears and hearing loss with a range of clients in the international community including VVIP patients.

  • They seek to hire a Customer Service Executive to maximize sales, distribution, and visibility of the company products.


  • Act as the first point of contact for clients. Handle phone calls and emails. Welcome patients, book appointments, manage enquiries, provide information on services.

  • Build sustainable client relationships and trust with clients. Handle queries, complaints. Keep records of client interactions and follow ups

  • Prepare reports, invoices, receipts. Collect payments

  • Maintain Inventory, track office supplies and order replacements

  • Oversee the general upkeep of the office

  • Handle logistics. Track incoming and outgoing repairs and orders

  • Learn to operate new office technologies and equipment and ensure they are functioning to specification. Keep all software up to date


  • Kind and patient personality who will actively engage with and will be able to go the extra mile in looking after our clientele.

  • Proven customer support experience / experience as a client service representative in a high-end service industry would be an advantage

  • Excellent communication and presentation skills. Needs to be well spoken and clear in speech. Needs to be fluent in English and must have effective
    writing skills. Hindi / Gujarati / Kiswahili will be an advantage

  • Ability to multi-task, prioritize, and manage time effectively

  • Proactive in improving customer experience and office efficiency

  • Must be customer oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life

  • Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook

  • Ability to use Bluetooth, smartphone technology, TV and sound systems would be an advantage

    How to Apply

  • Please only send your CV quoting the job title in the email subject (Customer Service Executive – Medical Centre) to

  • before 13th March 2020.

  • Kindly indicate current/last salary on your CV.

    N.B We do not charge any fee for receiving your CV or for interviewing.

  • Only applicants meeting the strict criteria outlined above will be contacted.

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