Marriott International Supervisor - Front Office Jobs in Nigeria

Marriott International Supervisor - Front Office Jobs in Nigeria


Position Summary

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

  • Set up accurate accounts for each guest according to their requirements.

  • Enter Marriott Rewards information.

  • Ensure rates match market codes, document exceptions.

  • Secure payment prior to issuing room key, verify/adjust billing.

  • Compile and review daily reports/logs/contingency lists.

  • Complete cashier and closing reports.

  • Supply guests with directions and property information.

  • Accommodate guest requests, contacting appropriate staff if necessary.

  • Follow up to ensure requests have been met.

  • Process all payment types, vouchers, paid-outs, and charges.

  • Balance and drop receipts.

  • Count and secure bank at beginning and end of shift.

  • Obtain manual authorizations and follow all Accounting procedures.

  • Notify Loss Prevention/Security of any guest reports of theft.

    Responsibilities

  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak
    using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

  • Ensure adherence to quality standards.

  • Enter and locate information using computers/POS systems.

  • Stand, sit, or walk for an extended period of time.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  • Perform other reasonable job duties as requested by Supervisors.

    How to Apply

  • For more information and job application details, see; Marriott International Supervisor - Front Office Jobs in Nigeria


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