Marriott International Manager-Training - Maternity Cover 8 months Jobs in Ghana

Marriott International Manager-Training - Maternity Cover 8 months Jobs in Ghana

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  • Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

  • Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

  • As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

  • With your skills and imagination, together we will innovate and reinvent the future of travel.

  • JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

  • JW believes our associates come first. Because if you’re happy, our guests will be happy.

  • It’s as simple as that.

  • Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

  • JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

  • Treating guests exceptionally starts with the way we take care of our associates.

  • That’s The JW Treatment™.

    Job Summary

  • Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.

  • Works with property leadership team to identify and address employee and organizational development needs.

  • The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.

  • Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.

  • Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.

  • Measures the effectiveness of training to ensure a return on investment.

    Candidate Profile

    Education and Experience

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.


  • 4-year bachelor's degree in Human
    Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

    Core Work Activities

    Administering Employee Training Programs

  • Promotes and informs employees about all training programs.

  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

  • Helps employees identify specific behaviors that will contribute to service excellence.

  • Ensures employees receive on-going training to understand guest expectations.

  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

  • Meets with training cadre on a regular basis to support training efforts.

  • Observes service behaviors of employees and provides feedback to individuals and/or managers.

    Evaluating Training Programs Effectiveness

  • Monitors enrollment and attendance at training classes.

  • Meets regularly with participants to assess progress and address concerns.

  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

  • Measures transfer of learning from training courses to the operation.

  • Ensures adult learning principles are incorporated into training programs.

    Developing Training Program Plans and Budgets

  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

  • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

  • Aligns current training and development programs to effectively impact key business indicators.

  • Establishes guidelines so employees understand expectations and parameters.

  • Develops specific training to improve service performance.

  • Drives brand values and philosophy in all training and development activities.

  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

    Managing Training Budgets

  • Participates in the development of the Training budget as required.

  • Manages budget in alignment with Human Resources and property financial goals.

  • Manages department controllable expenses to achieve or exceed budgeted goals.

  • Utilizes P-card if appropriate to control and monitor departmental expenditures.

    How to Apply

  • For more information and job application details, see; Marriott International Manager-Training - Maternity Cover 8 months Jobs in Ghana

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