Marriott International Assistant Manager - Front Office Jobs in Nigeria

Marriott International Assistant Manager - Front Office Jobs in Nigeria

Job Summary

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.

  • Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk.

  • Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

  • Ensures guest and employee satisfaction and maximizes the financial performance of the department.

    Core Work Activities

    Supporting Management of Front Desk Team:

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty/integrity; leads by example.

  • Encourages and builds mutual trust, respect, and cooperation among team members.

  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

  • Ensures employee recognition is taking place on all shifts.

  • Establishes and maintains open, collaborative relationships with employees.

  • Monitoring and Supporting Progress Toward Guest
    Services and Front Desk Goals:

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

  • Develops specific goals and plans to prioritize, organize, and accomplish your work.

  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Strives to improve service performance.

  • Collaborates with the Front Office Manager on ways to continually improve departmental service.

  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    Ensuring Exceptional Customer Service:

  • Provides services that are above and beyond for customer satisfaction and retention.

  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

  • Serves as a role model to demonstrate appropriate behaviors.

  • Sets a positive example for guest relations.

  • Displays outstanding hospitality skills.

  • Empowers employees to provide excellent customer service.

  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

  • Provides feedback to employees based on observation of service behaviors.

  • Handles guest problems and complaints effectively.

  • Interacts with guests to obtain feedback on product quality and service levels.

    Managing Projects and Policies:

  • Implements the customer recognition / service program, communicating and ensuring the process.

  • Ensures compliance with all Front Office policies, standards and procedures.

  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

    Additional Responsibilities:

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

  • Analyzes information and evaluating results to choose the best solution and solve problems.

  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.

  • Functions in place of the Front Office Manager in his / her absence.

  • Communicates critical information from pre- and post-convention meetings to the Front Office staff.

  • Participates in department meetings.

    Candidate Profile

    Education and Experience:

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    How to Apply

  • For more information and job application details, see; Marriott International Assistant Manager - Front Office Jobs in Nigeria

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