Management Science for Health IT and eHealth Specialist Jobs in Ethiopia
Management Science for Health IT and eHealth Specialist Jobs in Ethiopia
Overall ResponsibiliiesThe IT & eHealth Specialist provides software and hardware support to all computer users in the office and resolves network problems by performing problem diagnoses and guiding users through step-by step solutions.
He/she manages server infrastructure and related network hardware and performs installation and configuration of server and client software.
He/She will also support the development, coordination, and implementation of activities in the Digital Health Strategy of the project to leverage technology to improve the quality of health care services.
This position will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training and troubleshooting problems; conduct hardware and software inventory, database maintenance and reporting; and perform related work as required.
Specific Responsibilities
IT / System Support
Provide technical set-up and needed support on all IT related issues, including installation and testing of workstations, servers, network devices, printers, client software, upgrades, and configuration at central and regional project offices.
Implement and document network operations, processes, and procedures including for regional offices;
Deploy and implement office network according to HQ specifications.
Supervise installations performed by third parties such as cabling, internet connection, etc.
Perform a systematic review of existing digital health solutions and coordinate for project intervention and scale up; eg. Specimen referral system to facilitate sample transportation & result delivery, Video-conferencing infrastructures for blended training and patient consultation, etc.
Develop electronic tools and a database for routine project activities including assessment and supportive supervisions,
Collaborate with other partners to enhance the use of new electronic initiatives for TB/DR TB patient referral, registration and treatment follow up;
Set up, implement, maintain hardware firewall and Supervise equipment maintenance performed by other contractors
Implement and enforce security on the network and prevent misuse of the IT resources
Participate in writing IT office policy and revising user manuals for existing digital health solutions;
Responsible for IT inventory; work closely with the Finance and Operations Director and procurement staff to monitor distribution and location of IT equipment by performing a yearly inventory check-up
Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
Implement and document a disaster recovery plan and offsite storage
of backed up data
Undertake other responsibilities as assigned by the supervisor.
Customer Service
Manages help desk function and responds to help desk issues
Performs diagnosis and supports employees to trouble-shoot computer and/or network issues
Clearly articulates technical solutions in a user-friendly and professional manner
Conducts training on MSH systems including eHealth solutions as necessary
Job Requirements
Qualifications
Bachelor’s Degree or above in Computer Science, Information Systems, or related field;
Academic training and/or professional experience in data science, digital, or a related field;
Required: 5 years related professional experience
Previous experience working on USAID-funded projects is preferred.
Understands or has experience with digital health related to TB services.
Knowledge and Skills
Knowledge of Windows Server administration, active directory and group policy;
Knowledge of server hardware and software installation as well as server and client device virtualization’
Knowledge of router and network device configuration
Knowledge of administrative and clerical procedures
Knowledge and Experience in database management and software development related to health;
Good Experience in developing, managing and building capacity of health care workers on the use of digital technologies is an advantage;
Previous experience in the management of electronic tools including eSpecimen referral system, videoconferencing infrastructure, electronic patient registers and mobile health applications is an advantage;
Logical and flexible approach to solving problems, especially when working under pressure
Verbal and written language skills in English required.
Experience with Google Apps and SQL Server database administration a plus
Extensive Windows, Mac and iOS or Android experience and familiarity with computer networking, TCP/IP;
Familiarity with enterprise antivirus and antispam solutions
Up to date knowledge of disaster recovery best practices
Exceptional interpersonal skills
Competencies
Extensive knowledge of information technology domain
Abreast with latest ICT and digital technologies
Ability to quickly analyse and fix problems
Excellent communication and interpersonal skills
Server hardware and software configuration skills
Enterprise network administration capabilities
Proactive user support
Professionalism and integrity
Innovation in applying technical solutions
Willingness to travel in the project regions as required.
How to Apply
Interested applicants should send their CV and cover letter to Ethiojobs.net on or before
COB August 7, 2020.
Management Sciences for Health is an equal opportunity employer offering employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap.
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