Malazi Africa Customer Support Intern - Paid Jobs in Rwanda

Malazi Africa Customer Support Intern - Paid Jobs in Rwanda


  • We are looking for a Customer Support Intern to join our incredible team. We are an innovative prop-tech company that makes renting properties easier, less expensive and more accessible. Come join our growing team. We will empower you to be your best.

  • As the Customer Support Intern, you will support the team in managing customer queries and complaints, as well as performing regular check-ins with our property partners. You will ensure customer satisfaction and will maintain sound communication, a positive and professional attitude towards customers at all times.

    Responsibilities:

  • Respond promptly and patiently to customer enquiries via phone calls, emails or social media.
    Listen to customer issues and complaints and resolve them: determining the cause of the problem, selecting and suggesting the best solution to the customer.

  • Follow up on pending customer requests.
    Make regular outbound calls to our property partners.

  • Keep records of customer interactions, comments, complaints and solutions taken.

  • Ensure customer satisfaction and provide professional customer support.

  • Be a good representative of the company through positive communication, support and professionalism.

    Required Qualification and Skills

  • Excellent communication and presentation skills.

  • Very good computer skills and comfortable with web portals.

  • Ability to stay calm with agitated or upset customers.

  • Strong phone contact handling skills and an active listener.

  • Friendly and easy-going person with a good sense of humour.

  • Excellent problem solving and negotiation skills.

  • Fluency in Kinyarwanda and English.

  • University degree or equivalent.

    How to Apply

  • Interested and qualified candidates should send their CV to

  • hello@malazi.africa with the role “Customer Support Intern” on the Subject line. Applications will be assessed on a rolling basis so you are encouraged to apply early.

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