Makerere University Directorate for ICT Support - End User Support Administrator Jobs in Uganda

Makerere University Directorate for ICT Support - End User Support Administrator Jobs in Uganda


Qualifications

  • Honour's Bachelor's degree in ICT or related field from a recognized institution

    Experience

  • At least 1 years' experience supporting ICT users and must have both hardware and software skills.

    Skills and Competencies

  • Experience in hardware and software trouble shooting

  • Good conceptual skills

  • Initiative and innovation

  • Good interpersonal skills

  • Output – oriented work habits

    Duties and Responsibilities

  • Effectively manage all ICT related queries originating from end users

  • Implement the public relations function for DICTS

  • Coordinate performance monitoring of various information systems and services from an end user perspective

  • Manage DICTS operational meetings for internal staff

  • Act as a secretary to various University ICT committees to which DICTS is a Secretariat

  • Undertake periodic surveys and analysis of the perception of users about various information systems and services as well as the performance of DICTS

  • Disseminate information related to ICT facilities, policies and procedures to end users

  • Handling any other duties which may be assigned by the End User Support Manager from time to time.

    How to Apply

    For more information and job application details, see; Makerere University Directorate for ICT Support - End User Support Administrator Jobs in Uganda

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