MainOne Cable Nigeria Cloud Support Officer Jobs

MainOne Cable Nigeria Cloud Support Officer Jobs


MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Cloud Support Officer

Location: Lagos
Department: Technical
Reporting Line: Cloud Operations Manager

Responsibilities

  • The Cloud support analyst will be responsible for providing first level support to MainOne cloud & Managed services customers in line with Customer SLA requirement.
  • The specific responsibilities shall include to:
  • Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide first level support for cloud customer complaints
  • Support ticket / queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality, up-to-date documentation exists for all service arrangements

    Qualifications, Skills & Competencies

  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization
    & cloud environment.
  • Minimum of 2 years’ experience working with
  • Microsoft system centre 2012
  • Experience working on Hyper-V and Active directory

    Demand on the Job:
  • Problem solving skills
  • Ability to take ownership
  • Prioritizing skills
  • Troubleshooting skills
  • Ability to work under pressure

    Application Closing Date

    14th June 2018.

    How to Apply
    Interested and qualified candidates should:
    Click here to apply online

    MainOne Cable Nigeria Cloud Support Officer Jobs

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