Main One Cable Support Intern Jobs in Nigeria

Main One Cable Support Intern Jobs in Nigeria


Responsibilities

The Technical Support Intern will be responsible for the following functions:

  • Configure, test and provision customers on CRM platform.

  • Coordinate 3rd party installation and support activities.

  • Assign new requests/opportunities captured from MainOne website.

  • Run weekly reports on incidents – opportunities and complaints.

  • Network management and monitoring.

  • Perform 1st level fault troubleshooting tasks.

  • Liaise with OEM to resolve technical related issues.

  • Liaise with vendor(s) for customer installations.

  • Escalate unresolved issues to the appropriate teams.

  • Critically analyze customer complaints and issues with a bid to providing lasting solution.

  • Continually drive customer satisfaction through speedy resolution of complaints.

    Qualifications, Skills & Competencies

  • BSc/HND in a relevant study.

  • Excellent communication skills.

  • Multitasking skills.

  • CCNA will be an advantage.

  • Previous experience in a similar position is an added advantage.

    Demands of the Job

  • Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.

  • May be required to stay after office hours.

  • Job requires a lot of patience, and exemplary communication skills.

    How to Apply

  • For more information and job application details, see; Main One Cable Support Intern Jobs in Nigeria


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