Main One Cable NOC Support Engineer, Jobs in Nigeria

Main One Cable NOC Support Engineer, Jobs in Nigeria


Responsibilities

  • The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

    Other responsibilities:

  • Maintain and ensure full compliance with all Main One’s NOC processes and procedures.

  • Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.

  • Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.

  • Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management.

  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures.

  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

    Qualifications, Skills & Competencies

  • BSC/HND Electrical/Electronic Engineering or related discipline.

  • Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

    Skills & Competencies:

  • Knowledge of IP devices will be a plus.

  • Knowledge of Ubiquiti or Ceragon radio.

  • Strong analytical and problem-solving skills.

  • Strong Knowledge of DWDM/OTN technology.

  • Good Knowledge of Huawei OSN series equipment.

  • Strong knowledge of PtP/PtMP Microwave technologies.

  • Knowledge of basic TCP/IP configurations and troubleshooting.

  • Strong Knowledge of Synchronous Digital Hierarchy technology.

  • Excellent and effective communications skills, both orally and in writing.

  • Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments.

    Demands of the Job

  • This is a shift based role.

  • The successful hire could be required to travel to support other MainOne Operations in other regions in Africa and beyond.

    How to Apply

  • For more information and job application details, see; Main One Cable NOC Support Engineer, Jobs in Nigeria


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