Main One Cable GNOC Service Desk Engineer (Level 1) Jobs in Nigeria

Main One Cable GNOC Service Desk Engineer (Level 1) Jobs in Nigeria


Responsibilities

  • First point of contact for customers.

  • Key resource for driving the Circuit ID change (old to new) implementation process.

  • Answer all network support related telephone calls and email acknowledgement.

  • Maintain and ensure full compliance with all MainOne NOC processes and procedures.

  • Ensure customers are duly informed of all planned maintenance activities when assigned.

    Qualifications, Skills & Competencies

  • HND/B.SC in Information Technology/Electrical &Electronics Engineering/Computer Science or any other related discipline.

  • Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.

  • Industry experience in a customer facing unit/department is preferred.

  • Ability to understand of Main One’s products and processes.

  • Eager and quick to learn.

  • Good communication skills (Written & Verbal).

  • Capable of multi-tasking, good time management and prioritization of workload.

  • Ability to assess and prioritize faults and respond or escalate accordingly.

  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.

  • Actively encourage strong working relationships with other teams.

    Demands of the Job

  • Ability and willingness to work round the clock when required
    and meet tight deadlines.

  • Ability and willingness to fill in for shift rounds when required.

    How to Apply

  • For more information and job application details, see; Main One Cable GNOC Service Desk Engineer (Level 1) Jobs in Nigeria


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