Main One Cable Customer Experience Data Analyst Jobs in Nigeria

Main One Cable Customer Experience Data Analyst Jobs in Nigeria


  • The Customer Experience Data Analyst will be responsible for data assurance for all MainOne customer information specifically in Salesforce and across cross functional data platforms.

  • He/She will report to the Head of Customer Experience, but will work with all the CX Managers and will provide the administrative and analytical support required for efficient management of customer data to meet company’s objectives of profitability, customer success and stakeholder experience.

    Specifically, other responsibilities include:

  • Detect areas of data inaccuracy and recommend appropriate strategies to enforce compliance with operational process(es) affecting data accuracy

  • Liaise with relevant units and departments in confirming the integrity and assurance of customer data

  • Perform quality assurance on data input in Salesforce across the various business units/teams

  • Conduct periodic review of process(es) within entire customer data assurance value chain

  • Recommend appropriate structures to be put in place to detect and avoid data inaccuracy

  • Develop and effect strategies required to reduce data inaccuracy leakage

  • Analyze data that cuts across Sales, Billing, Provisioning and Technical to identify inaccuracy-prone data and recommend strategies for blocking them

  • Periodic analysis of customer feedback on data inaccuracy and making recommendations to mitigate and facilitate improvement

  • Perform other duties as assigned

    Qualifications, Skills & Competencies

  • A Bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.

  • At least five years' experience as a customer experience professional, or a similar customer support role.

    Skills & Competencies

  • Extensive experience in gathering and interpreting customer information.

  • Proficiency in Microsoft office suite (Word, Excel, PowerPoint) as well as CX and CRM software.

  • Good Data Analytical Skills

  • Good Data presentation skills

  • Good report
    writing skills

  • Exceptional interpersonal skills and a client-centered approach.

  • Great organizational and time management abilities.

  • Superb communication, collaboration, and problem-solving skills.

    Demands of the Job


  • Marketing Team.

  • Network Operations Team.

  • Sales Team.

  • Other Customer Experience Teammates.

    Demands of the Job

  • Problem solving skills

  • Ability to work under pressure

  • Ability to handle the challenges that come with the job.

  • Capable of multi-tasking, manage time and prioritize workload.

  • Ability to collate and interpret data from various sources.

  • Willingness to learn and develop new skills.

  • Actively seek innovative ways of improving existing systems and processes.

  • Very good understanding of Main One’s products and processes.

  • Ability to work with minimal supervision.

  • Confidentiality.

    How to Apply

  • For more information and job application details, see; Main One Cable Customer Experience Data Analyst Jobs in Nigeria

    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to African Jobs.