Main One Cable Cloud Support Officer Jobs in Nigeria

Main One Cable Cloud Support Officer Jobs in Nigeria


Responsibilities

  • Respond to operational requests with Work Breakdown Schedules (WBS) or implementation plan

  • Troubleshoot (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions.

  • Provide timely support to internal and external customers.

  • Prepare documentations and reports as required.

  • Provide support to Customers on escalations.

  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.

  • Identify, recommend and implement potential improvements to service efficiency.

  • Ensure quality, up-to-date documentation exists for all service arrangements.

  • Work with the Cloud Implementation, and Cloud Solutions teams to deliver customer projects.

    Qualifications, Skills & Competencies

  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred.

  • Experience with Microsoft public, hybrid and private cloud.

  • Technical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.

  • Experience working with Windows/Linux operating systems.

  • Strong Cloud experience skills (AWS or Azure).

  • Powershell scripting experience will be an added advantage.

  • Networking experience will be an added advantage.

  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.

  • Excellent customer engagement skills.

  • Excellent oral and written communication skills.

  • Ability to follow through project phases or
    life cycle, following Project implementation guidelines to achieve effectiveness in project delivery.

  • Good understanding of networking in a cloud-based environment.

  • Problem solving skills.

  • Prioritizing skills.

  • Troubleshooting skills.

    Demands of the Job

  • Ability to take ownership.

  • High level of initiative and creativity in discharging assigned tasks.

  • Ability to work under pressure.

  • Ability and willingness to work long hours and meet tight deadlines when required.

    How to Apply

  • For more information and job application details, see; Main One Cable Cloud Support Officer Jobs in Nigeria


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