Madas Company Limited Customer Service Officer Jobs in Nigeria

Madas Company Limited Customer Service Officer Jobs in Nigeria


Job Description

This is not limited to the following:

  • Contact client by telephone to sell the company’s service.

  • Receive walk in clients and attend to their needs.

  • Record names, addresses, purchases, and reactions of prospects contacted.

  • Obtain customer information such as name, address, and payment method, and enter into CRM.

  • Deliver scripted sales pitch to the customer.

  • Record customer details including reaction to the product or service offered

  • Answer telephone calls from potential customers who are responding to advertisement.

  • Contact customers to follow up on initial interaction.

  • Adjust scripted sales pitch to meet needs of specific individuals

  • Cold call, direct email, and perform other lead generation activities.

  • Receiving Calls and Making call to solve customer questions, inquiries, complains.

  • Analyze the current customer base to identify potential sales opportunities

  • Stay up to date on company best practices, policies, products, pricing, and promotions

  • Increase overall sales efficiency and profitability through excellent salesmanship.

    Qualification / Experience

  • Candidates should possess an OND / HND / B.Sc qualification.

  • Equivalent experience in related field acceptable as well

  • 1-3 years experience in Customer service

  • Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}

  • Must have passion for Sales

  • Good Telephone skill

  • Must live within Job location (Mile 12,Ikorodu axis)

    Knowledge, Skills and Competency:

  • Familiarity with relevant software, such as Microsoft Office Suite

  • Strong interpersonal and communication skills (both verbal and written)

  • Critical thinking skills, analytical

  • Creatively-minded, good at thinking ‘outside the box’

  • Skills of persuasion

  • Computer skills

  • Ability to
    travel when necessary to meet with customers and/or stakeholders and build business relationships

  • Must be available full time

  • Proactive

  • People and customer management skills

  • Strong organizational skills

  • Good English Speaking

  • Good Telephone skill

  • Good customer communication skills

  • Working experience in call center or customer care center

    Remuneration

    N40,000 monthly.

  • Renumeration, attractive Basic and commission plus other benefits.

    How to Apply

  • Interested and qualified candidates should forward their CV's to:

  • itamah.ezekiel@madasfinance.com using the "Job Title" as the subject of the email.

    Note

  • If you are not qualified for this position please do not apply.

  • Only qualified and shortlisted candidates will be contacted.

  • Only Candidates who stay within Job location will be considered.


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