Luxury Tour & Travel Company Reservation Officer Jobs in Kenya

Luxury Tour & Travel Company Reservation Officer Jobs in Kenya


Job Summary:

  • Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.

    Duties & Responsibilities

  • Issuing hotel vouchers and reservations arrangement of local and international tours

  • Following up on confirmation of booking vouchers

  • Reconfirming guests flight tickets before Safari

  • Making provisional bookings for our guests

  • Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.

  • Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM

  • Ensure clients’ special requests especially on accommodation & room specification.

  • Designing Safari Packages for all tours

  • Processing payments for suppliers for accounts to make the necessary arrangements for payments.

  • Briefing tour leaders before safari.

  • Maintaining excellent communication with all our suppliers, local and overseas agents.

  • Booking flights as per Company’s specifications

  • Preparing files and itineraries with all the information and advance requesting of all services included in the
    programs.

    Person Specifications

  • Must be proficient in the following areas:

  • Degree or Diploma in Tourism Management or its equivalent

  • Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company

  • Proficiency in Computer skills especially GRANIT system

  • Must have excellent guests’ service and communication skills

  • Excellent time management skills

  • Attention to details and high level of accuracy

  • Excellent interpersonal and organizational skills

  • Ability to make quick and balanced decisions

  • Can work on late evening/ night shifts.

  • A Team player

    How to Apply

  • Send your application clearly stating the position you are applying for in the subject line to

  • jobs@micato.co.ke by 18 September 2021.

  • Please note that only shortlisted candidates will be contacted.


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