Loyalty Operations Coordinator Jobs in Nairobi, Kenya

Loyalty Operations Coordinator Jobs in Nairobi, Kenya


  • The objective of this role is to deliver exceptional loyalty experiences through a proactive, compliant and efficient organization aimed at driving customer satisfaction through management, Issue Management, Servicing focused on the operational in stores.

    Duties & Responsibilities:

  • Assist in day-to-day coordination and management of loyalty program operational activities.

  • Monitor, control and manage the loyalty program operations to meet customer expectations and company goals.

  • Liaise between Customer Service and Management to ensure smooth operations delivery.

  • Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.

  • Assist in creation of training materials and facilitating training on the Loyalty program.

  • Evaluate current operational performance and provide a strategic plan for improvements.

  • Provide direction and guidance to internal teams to achieve performance targets.

  • Identify problems in the operations process and resolve them in a quick and timely manner.

  • Follow standard operating procedures for efficient business operations.

  • Maintain clear and accurate operations documents/procedures for reference purposes.

    Knowledge, Skills and Experience:

  • Minimum Bachelor’s degree.

  • Experience in retail operations is a plus.

  • English (Full professional proficiency).

  • Excel and PPT skills.

  • Communications skills.

  • Analytics skills.

  • Negotiation skills.

  • Customer data base management.

  • Targeted and segmentation Skills.

  • Loyalty experience.

  • Training capabilities.

    How to Apply

  • For more information and job application details, see; Loyalty Operations Coordinator Jobs in Nairobi, Kenya


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