Loan / Debt Collection Officer Jobs in Nairobi, Kenya

Loan / Debt Collection Officer Jobs in Nairobi, Kenya


  • Our client is a company dealing in loan provision services.

  • They seek to hire an experienced Loan / Debt Collection Officer (Call Centre) who will be tasked with ensuring loan repayment from clients.

    Key Responsibilities

  • Performs collections to inform the clients’ repayments over the phone and/or via WhatsApp.

  • Interpret contracts if there is a need to resolve a customer dispute.

  • Identify and rectify billing issues.

  • Take proactive necessary steps to ensure billing accuracy and revenue recovery.

  • Take necessary actions for debt repayment.

  • Work with all levels within the Finance, Accounting and Billing department to ensure accurate accounting of accounts receivables and repayments.

  • Other duties as assigned by manager or supervisor.

    Skills & Qualifications

  • Certificate/Diploma or equivalent level of education.

  • At least 1-2 years’ experience working as a debt collector.

  • MUST have an android smartphone and in good working conditions.

  • Have good communication skills.

  • Acknowledge basic debt collection process on loan App.

  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.

  • High affinity and cultural awareness of political / social situations regarding the relevant market/religion.

    How to Apply

  • If you are up to the challenge, possess the necessary qualification and experience; please send your Application Letter and CV quoting the job title on the email subject (Loan / Debt Collection Officer) to

  • recruitment@myhappy.info on or before Wednesday 8th December 2021

  • N.B: We do not charge any fee for receiving your CV or for interviewing.

  • Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.


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