LifeBank Customer Service Representative Jobs in Kenya

LifeBank Customer Service Representative Jobs in Kenya


Function of the Role

  • A customer service officer will be responsible to manage customer queries and complaints. He/ she will also be asked to process and dispatch orders. He/she will also be required to escalate customer complaints unable to be resolved to the supervisor.

    Key Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

    • Responding promptly to customer inquiries.

    • Communicating with customers through various channels.

    • Acknowledging and resolving customer complaints.

    • Knowing our products inside and out so that you can answer questions.

    • Processing and dispatching orders.

    • Keeping records of customer interactions, transactions, comments, and complaints.

    • Communicating and coordinating with colleagues as necessary.

    • Providing feedback on the efficiency of the customer service process.

    • Ensure customer satisfaction and provide professional customer support.

    • Performing any other duties as assigned by the supervisor.

    Requirements

    Educational Qualification

  • BSC in

    • Customer service

    • Business Management

    • Public Relations and Communication

    • Any related discipline

    Experience

    • 2+ years of customer care experience in the healthcare or hospitality industry.

    • Familiarity with customer-relationship management (CRM) software programs.

    • Experience in managing and motivating staff or volunteers.

    Skills
    and Abilities


    • Knowledge of customer service practices and principles.

    • Friendly and welcoming manner with clients and other staff members.

    • Ability to explain complex concepts in a clear , simple manner to customers.

    • Strong command of written and verbal English.

    • Ability to plan and execute events.

    • Excellent multitasking and organizational skills.

    • Superior listening, verbal, and written communication skills.

    • Ability to handle stressful situations appropriately.

    • Must be able to prepare management reports and correspondence.

    • Good stress and time management skills.

    Personal Attributes

    • Friendly and pleasant.

    • Highly organized and detailed.

    • Passion for people and good health.

    • Loves to talk and socialize.

    • Has high energy levels.

    • Loves events.

    How to Apply

  • Kindly send your CV to

  • annastacia@lifebank.ke


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