Life Retentions Advisor Jobs in South Africa

Life Retentions Advisor Jobs in South Africa


Company Description

  • OUTsurance is a customer-centric financial services company with a global footprint. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

    Job Description

  • Our retention advisors are responsible for handling challenging calls. It is their responsibility to retain clients and make sure these clients remain part of the Life OUTsurance
    Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTLife.

    Minimum Matric qualification or equivalent qualification

  • FAIS accreditation is essential

  • Completed FAIS RE 5 is essential

    Experience:

  • Extensive Client Care/Sales/Retention experience is essential

    Required Competencies & Personal Attributes:

  • Sales and/or Client service oriented.

  • Attention to detail/Quality oriented.

  • Resilience.

  • Deadline and results oriented/Work standards.

  • Initiative.

  • Enthusiastic and passionate about the job
    and the company.

  • Effective at planning and organisation/Work management.

  • Teamwork/Collaboration.

  • Judgment/Problem solving.

  • Adaptability.

  • Integrity.

  • Tolerance for stress.

  • Extensive sales experience is essential.

  • Previous call centre experience - preferably in a sales or retention environment.

  • Ambitious.

  • Highly Motivated.

  • Driven

  • Customer service enthusiasts.

    Skills:

  • Selling skills.

  • Interpersonal and communication skills.

  • Extensive sales experience is essential.

  • Previous call centre experience - preferably in a sales or retention environment.

  • Negotiations.

  • Keyboard skills.

  • Administration skills.

  • Influencing.

  • Practical learning.

    How to Apply

  • For more information and job application details, see; Life Retentions Advisor Jobs in South Africa


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