Liaison Assistant - Operations Jobs in Kenya

Liaison Assistant - Operations Jobs in Kenya

Job Specification

  • To give customers efficient access to KPC products and services and ensure that the customer needs are satisfied if not exceeded.

  • Advise customers on the status of their loading orders in the process that includes queuing, loading, dispatch, clearance and exit.

  • Engage the various stakeholders in the loading process who include the OMC, clearing agents, Bio-coding, KRA, URA, RECTS etc. to ensure timely entry and exit of trucks.

  • Ensure customers are advised real time of the stock status, equipment and systems status and notify the various depot senior engineers for necessary action. Confirm availability of products from stock reports and liaise with depot control rooms and stock control staff at the depots.

  • Ensure receipt, acknowledgement and logging in of all customer inquiries/queries and advise customers on the status of issues raised related to their inquiries.

  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. Escalate any undealt issue to the Senior Engineer for further advice and action.

  • Provide customers with information on the current status of their transactions.

  • Writing reports and analyzing statistics or other data to determine the level of customer service the depot is providing to the OMCs.

  • Development of profitable business relations with KPC’s customers (Shippers and KRA) through periodic visits.

  • Perform any other duties as may be assigned from time to time.

    Person Specification

  • Diploma in Engineering, Social Sciences or any related field.

  • Minimum three (3) years relevant experience in a busy work environment.

  • Membership to a relevant professional body.

    Key Skills and Competencies

  • Analytical and Reporting skills

  • Process and systems improvement knowledge

  • Critical thinking

  • Excellent Communication and interpersonal skills.

  • Ability to develop and prepare relevant reports for management

  • Ability to maintain professional status, high integrity and keep abreast of evolving trends in accounting and finance through continuing professional development

  • Proficiency in computer applications such as Microsoft Word, Excel, Access, PowerPoint and Outlook express including financial and statistical packages

  • Ability to deliver Kenya Pipeline Company’s articulated vision for change, create a sense of urgency around change and motivates staff to join change efforts

    How to Apply

  • For more information and job application details, see; Liaison Assistant - Operations Jobs in Kenya

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