Letshego Country Service Manager Jobs in Uganda

Letshego Country Service Manager Jobs in Uganda

  • Letshego Uganda is a retail financial services business offering a range of financial products to the retail market in Uganda.

  • Letshego Uganda is regulated by Uganda Microfinance Regulatory Authority and is one of the 11 subsidiaries of Letshego Holdings Limited across Africa.

    Purpose of the Role

    • To ensure that LUL has effective standards for service delivery, policies, procedures and a customer service framework that promotes superior customer experience.

    • To ensure that the “look and feel of all customer touch points across the network are standardized and aligned with the brand and its promise.

    • To promote a culture of a customer centric sales and service and to ensure that the necessary competencies are nurtured and sustainably adopted within the network.


    • A university Degree

    • A minimum of 5 years’ successful experience in service delivery within the financial services industry of which 3 are at a customer service experience / quality managerial level.

    • Experience in working with and delivering results through various channels, including both face-to-face and electronic media interactions.

    • Experience with designing and implementing customer experience plans at a country level.

    • Possession of clear thought and expression; both verbal and written, together with the ability to mix and converse freely with all levels high level with professional service providers, agencies and regulators.

    How to Apply

  • Deadline 27th March 2020

  • Deliver your application to: Reception

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